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Genesys Expert/Plano, TX 12mth+ Contract
Ref No.: 18-01062
Location: Plano, Texas
Position Type:Contract
(No H1's Or OPT's)
Ideally 10 + years experience 
• Understand the role of each Genesys Framework and Management component: Config Server, Config Proxy, Message Server, Solution Control Server, LCA
• Understand how SIP server provides CTI data to the rest of the Genesys infrastructure
• In depth understanding of how ORS Server interacts with URS Server
• In depth understanding of the TLib Event Model
• Understand the different components of a Stat Server Statistic Metrics, Time Profile/Range, Filter, Notification, Sensitivity, Capacity Rules. Understand Router statistics and how they are computed by URS
• Hands on experience with very large scale deployment of Genesys 8.5 Framework, Configuration and Management, Routing & Media components with integration experience with Sonus/Cisco Client.
• Expert knowledge of SIP integration and troubleshooting SIP and Orchestration calls flows.
• Hands on experience with Java, Javascript, J2EE, REST and SOAP Web service Development and familiarity with Genesys Java Platform SDKs.
• Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management layers, routing layer, Genesys SIP, media server, and ICON/Info Mart.
• Working knowledge in the installation and configuration of the Genesys suites (both UNIX and Windows 200X).
• Experience in working in Scrum model of Delivery, Junit Test Cases, GitHub
• Familiarity with various Genesys Simulators from a Performance Testing perspective.
• A solid base of data networking knowledge as well as VOIP technology will be required for this position.
• Experience working on Genesys Administrator, GAX, Pulse and the ability to create, modify, and maintain templates.
• Test infected attitude (strong desire to perform thorough and exhaustive unit, integration and system testing)
• Must have terrific analytical and troubleshooting skills.
• Excellent communication skills (Written and oral).