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System Admin - Production Support Analyst with RSA Archer/Atlanta, GA 12 mth+ contract (389072
Ref No.: 18-00950
Location: Atlanta, Georgia
Position Type:Contract
 System Admin - Production Support Analyst with RSA Archer/Atlanta, GA  12 mth+ contract  (389072
VISA: USC, GC, EAD-GC Only
Job Description and Roles & Responsibilities:
The organization operates on the RSA Archer Enterprise Governance, Risk, and Compliance (eGRC) Platform. Archer provides an efficient and collaborative platform with multiple complex solutions deployed in the environment.
This task encompasses the work to support the design, development and operation and support of RSA ARCHER eGRC.
The System Administrator will be a primary leader in the rollout of Archer GRC system; currently only the Security Incident Response module is planned, but others are on the roadmap. As adoption of the Archer GRC system grows, additional Archer modules across the GRC spectrum will be implemented. The System Administrator will have support from other Archer knowledgeable team members, but these other team members are not dedicated full time to Archer; this position will be. As such, this position will serve as a mentor and expert resource to other team members as they increase their expertise on Archer.
The System Administrator must have strong communications skills and be able to work efficiently in a team setting. Moreover, the System Administrator should be results oriented and able to work adequately under pressure. In addition, he or she should also possess problem-solving abilities and be able to work independently.

• Creating and supporting development, test, and production environments.
• Testing and implementing patches and upgrades
• Testing and migrating configuration changes
• Monitoring system performance
• Troubleshooting and researching hardware and software issues
• Managing user provisioning and deprovisioning
• Defining strategy and planning maintenance for infrastructure
• Developing, monitoring, and responding to operational metrics
• Managing and resolving operational issues
• Formalizing, standardizing, and adhering to operational processes
• Administering Archer databases
• Configuring IIS services
• Administering security certificates on the site
• Monitoring and reporting end-to-end service level performance
• Collaborating with various teams to ensure the functionality and accuracy of any data imports and APIs
• Continuously monitoring, reporting, and forecasting IT resources availability, performance, and capacity
• Conducting contingency planning for potential system unavailability
• Conducting business impact analysis and risk assessment relevant to hardware/software system issues
• Promoting communication and coordination across the various teams within the enterprise
• Perform in-depth troubleshooting and escalation of issues to Tier III and Dashboard Services Provider
• Create and monitor dashboard operational status and utilization through the COP