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Senior Director, Information Technology and Services permanent position in Philadelphia, PA
Ref No.: 18-00833
Location: Philadelphia, Pennsylvania
Position Type:Direct Placement
JOB TITLE: Senior Director, Information Technology and Services

Reporting to the Chief Financial Officer, the Senior Director, Information Technology and Services, is responsible for the overall strategic planning, development, implementation, and management of all information technology systems and services. The Senior Director, will have the responsibility to collaborate, create and execute a multi-year information technology roadmap for the organization.

The Senior Director supervises a team of IT staff responsible for IT Operations, IT Services, Web Services, and Enterprise Resource Management Services.

The Senior Director works collaboratively with senior management staff to respond to departmental information needs, to develop and implement information systems and strategies that increase operational efficiency, and to support the dynamic growth of the Association in alignment with its mission.

Strategic Information Technology Leadership
  • Leads the development, implementation, and management of governance processes to determine the priorities, projects, and future directions of the information technology program in order to achieve the Association's strategic goals.
  • Maintains consistent communication with the CFO and other staff members to ensure the quality and efficacy of technology programs and services.
  • Assesses the complex business needs presented by the senior management staff and recommends innovative technical solutions.
  • Maintains proficiency with programs and activities. Demonstrates an in-depth knowledge of the multiple functions of the organization in order to identify potential problems and suggest creative technical solutions.
    • Stays current on technology trends. Identifies technologies that can innovate and transform the Association's information systems.
    • Develops guidelines and monitoring practices to protect against inappropriate use of systems by both internal and external users.
    • Drive operational excellence across all IT units
    • Assists the CFO with other duties and responsibilities as assigned.

IT Portfolio Management
  • Manages the portfolio of active IT projects and programs to ensure technology and resource capabilities and capacity can adequately fulfill business needs.
  • Develops a formal planning and service delivery management process to ensure the effective implementation of technology solutions for organizational departments.

IT Service Management
  • Administer help desk software, redirect problems to the correct resources, identify and escalate situations requiring urgent attention, track and route problems and requests and document resolutions.
  • Ensure support requests are resolved in a timely fashion.
  • Oversees the technology and audiovisual systems within the onsite conference center.

Infrastructure, Network, and Systems Management
  • Develops and implements information technology architecture framework and best practices to ensure stability and security of information systems, as well as the integrity of the organization's IT infrastructure.
  • Demonstrate a strong knowledge of Software As A Service (SAAS), Infrastructure as a Service (IAAS), Platform as a Service (PAAS), and other Cloud, hosted, and on premises technologies.
  • Manages the telecommunications systems and related mobile communications strategies. Ensures the successful operation of the VOIP telephony system, telephony hardware and software.
  • Ensures that key information technology policies and procedures are documented, updated regularly, and communicated to the staff.
  • Ensure IT data security, risk management, disaster recovery and business continuity planning processes are in place and receive regular review for adequacy.
  • Support effective change management through the coordination of upgrades and patches including communication, user training, and acceptance testing.

Applications, Web, and Interactive Management
  • Directs the development, maintenance and optimization of the customer relationship management system.
  • Directs the development, maintenance and optimization of the multiple websites.
  • Ensures the consistency and operational capabilities of existing applications by creating, maintaining, and enforcing standards/procedures for implementing technical solutions.

Relationship Management
  • Collaborates with senior management staff to develop Association wide information technology strategies and identifies technology-enabled initiatives to meet the rapidly growing needs of the organization.
  • Builds relationships and creates synergies across the Association to enable the development and delivery of cost-effective IT applications and infrastructure for maximum efficiency.
  • Evaluates potential technology vendors and partners, builds strategic alliances, and cultivates client relationships.

Financial Management
  • Works with the CFO to develop practical and effective technological solutions and services to address organizational priorities and business needs.
  • Develops and maintains the annual operating and capital budget for the department consistent with organizational plans and established financial guidelines.
  • Approves purchases of technological equipment and software. Direct IT sourcing, provide oversight for strategic vendor and partner relationship management, and negotiate contracts with technology vendors and service providers.

Employee Supervision
  • Provides leadership, coaching, and direction to the IT leadership team and IT staff.
  • Evaluate the IT department structure for continual improvement in efficiency and effectiveness of the group, as well as ensuring team members have access to professional and personal growth within the organization.
  • Assess skills, evaluate performance, and mentor IT department staff. Conducts annual performance evaluations for direct reports. Reviews and advises on performance evaluations for all IT department staff.

  • Collaboration: Works together with senior management staff to identify the crucial business requirements for information technology systems and resource capabilities.
  • Relationship Management: Creates strong, positive relationships with senior management staff and organizational peers to influence and drive change for maximum results.
  • Team Leadership: Demonstrates the ability to inspire, motivate, and lead IT staff members so that they may reach their potential.
  • Operations Management: Possesses the ability to prioritize and deploy resources to achieve operating efficiency and effectiveness.
  • Business Acumen: Understands the overall business needs of the organization in order to effectively identify, design, and implement technology solutions.
  • Strategic Thinking: Demonstrates the ability to examine issues, evaluate future scenarios, and create plans with a long-term perspective.

  • Minimum of 20 years' experience in information technology, with at least 10 years of leadership experience in managing multiple, cross-functional teams or projects and collaborating with senior-level management staff and key stakeholders.
  • Superior ability to establish appropriate governance processes for managing technology investment priorities and ensuring benefit realization based on the Association's mission and growth objectives.
  • Demonstrated success in developing and implementing user training strategies and programs for improving user adoption of technology tools and enhancing productivity and performance.
  • Expertise in internet and mobile technology management including an understanding of security, policies, and overall strategy.
  • High level of business acumen and a strong ability to translate user-level business capability requirements into technical capability requirements and associated platform and system designs.
  • Superior project management skills, experience in managing medium- to large-sized, moderately to highly complex technology programs and portfolios.
  • Ability to develop and deliver presentations.
  • Ability to manage multiple concurrent projects and motivate professional staff.
  • Strong problem-solving, troubleshooting, and analytical skills.
  • Broad knowledge of data processing systems, concepts, and methodologies.
  • Demonstrated ability to learn new skills, both technical and non-technical, and the desire to continue to do so.
  • Experience working effectively with all levels within an organization across multiple functions.
  • 15+ years of experience managing technical staff.
  • Knowledge and experience with managing large-scale Customer Relationship Management Systems (CRM). experience strongly preferred.

  • Knowledge of Relational Database Management System (RDBMS) concepts, specifically Microsoft SQL Server.
  • Proficiency in Association Management Systems and Enterprise Customer Relationship Management (ECRM) systems. experience preferred.
  • Experience in managing an enterprise-level Microsoft Windows environment. Microsoft Office 365 experience preferred.
  • Broad knowledge of Software Development Life Cycle (SDLC) and applications management including Microsoft .NET and SharePoint platforms.
  • Extensive experience with virtualization models, specifically with VMware ESX.
  • Experience and knowledge of NetApp SAN; understanding of the SAN model of storage.
  • Experience with a 24/7 monitoring environment including Microsoft Operation Manager and Systems Center Operations Manager.
  • Extensive experience with disaster recovery and business continuity strategies.
  • 15+ years of hands-on application development experience in multiple disciplines.
  • 15+ years of experience in Software Development Life Cycle (SDLC).
  • 15+ years of experience organizing architecture of complex application systems.
  • Experience with the service and management of a companywide telecommunications system.

  • Effective problem solving and troubleshooting ability required.
  • Ability to research and evaluate new technological methods, strategies, and patterns
  • Ability to effectively manage a department and delegate work accordingly
  • Excellent written, verbal, and interpersonal communication skills.
  • Ability to explain policies and procedures and establish effective working relationships required.
  • Ability to organize work, prioritize tasks and meet deadlines required.
  • Ability to think innovatively.
  • Ability to analyze data, communicate with stakeholders, and develop recommendations for solving problems while exhibiting realistic understanding of issues.
  • Ability to recommend professional best practices in information technology for non-profits and associations.
  • Excellent analytical, organizational, and time management skills.
  • Ability to quickly understand and lead the programming or implementation of new development technologies required.
  • Ability to be a hands-on leader who will become directly engaged with IT staff members to get required tasks completed.
  • Bachelor's degree (B.A./B.S.) from four-year college or university in in Computer Science/Information Systems/Management of Information Systems or related degree. Master's degree preferred.