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VMware Backup Dispatcher Technical Writer/Tampa, FL 12 mth+ contract (385707)
Ref No.: 18-00437
Location: Tampa, Florida
Position Type:Contract
VMware Backup Dispatcher / Technical Writer
The VMware Backup Dispatcher / Technical Writer is an experienced process and documentation oriented resource. Specific job responsibilities include providing backup to the primary dispatcher (creating changes, updating Agile boards, assigning work to team members, following up on assigned work to team members, reviewing ticket performance for the team, etc.); working to help the team become more Agile based on IBM assessment criteria; creating or updating team documentation; managing the security records for the team; managing the client onboarding status for the team; implementing any other non-technical work as needed by the Manager; providing good customer service during all interactions; communicating and working with customers; working as a part of an overall team on a daily basis; following IBM policies and procedures. Basic VMware knowledge and ITIL knowledge is a plus.

Must Have (mid-expert level experience):
Previous dispatch experience or equivalent
Microsoft Excel or equivalent product
Technical documentation skill
Customer service skills
Phone skills
Highly organized and able to meet deadlines

Other Technologies (entry level experience):
ITIL knowledge
VMware knowledge (vSphere 5.x and 6.x to include vCenter Server for Windows, vCenter Server Linux Appliance and VMware ESXi)
Microsoft Windows server knowledge