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Tier II Systems Support - Windows System Admin
Ref No.: 18-00462
Location: St. Petersberg, Florida
Position Type:Contract
Title: Tier II systems Support - Windows System Admin
Location: St. Petersburg, FL
Duration: 12 Months Contract

Duties:
  • Following processes and procedures regarding replacement
  • Contacting end users and scheduling device replacement
  • Imaging laptop and desktop computers
  • Pre-installing needed software
  • Packaging and sending equipment
  • Visiting sites as necessary to replace equipment
  • Tracking inventory realated to the project
  • Updating documentation and informing team lead regarding progress
  • Coordinating with other Desktop team members
  • Setup user profiles with files, applications and printers on new computer
  • Experience, imaging computers, Managing Assets, installing software and managing/setting up user profiles is helpful.

Skills:
  • 5-6 years of system administration experience.
  • Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively
  • Demonstrated ability to work well with cross-functional groups and customers
  • Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with teammates at all levels of the company
  • Approachable and open
  • Willing to work outside of normal responsibilities and identify or change processes as required
  • Must be willing to take ownership of all assigned projects and tasks
  • Demonstrated professionalism and courtesy in responding to phone calls and emails
  • Ability to assist customers remotely over the phone using remote control software or in person
  • Demonstrated ability to work in a team, facilitate effective team interactions, and to foster a positive work environment; willingness to assist teammates in order to achieve departmental goals
  • Strong analytical skills with the ability to seek underlying assumptions through probing, questioning, and listening
  • Demonstrated strengths in organizational, attention-to-detail, reasoning, critical thinking, and problem solving skills
  • Demonstrated ability to manage multiple projects, meet deadlines, and adjust priorities appropriately in an evolving work environment with shifting time frames; self-starter with high degree of initiative, urgency, and follow through
  • Proficient with Microsoft Office tools, Excel & Word.
  • Proficient with Windows Server 2003/2008/2012
  • Familiarity with CITRX Xen-App and Xen-Server 5/6
  • Virtualization Experience - VMware ESX Serverand Xen-Server
  • Exchange (2003, 2007 or 2010)
  • Active Directory (Management / Group Policy)
  • Hewlett Packard Server Hardware (RAID / DAS)
  • Network Configurations (DNS / WINS / DHCP / Client / SMTP / LDAP)
  • Security (Encryption / Certificates / IPSec / TLS / Policies)

EDUCATION
  • Bachelor's Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.