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Senior Infrastructure Architect/Engineer
Ref No.: 18-00449
Location: Marysville, Ohio
Position Type:Contract
Title: Senior Infrastructure Architect/Engineer
Location: Marysville, OH
Duration: 12 Months Contract

  • Support Exchange (O365) and Outlook issues that cannot be resolved by the Helpdesk.
  • Support Skype for Business (o365) issues that cannot be resolved by Helpdesk
  • Interface directly with Microsoft on Critical problems.
  • Support New Client Initiatives and projects requiring interface to O365 Platform.
  • Enhancement of EOP and DLP rules to support Business needs.
  • Management of Resource Objects in AD and O365 for use in the email system.
  • Coordinate globally impacting issues with regional resources.
  • Communication of upcoming Change to Regional Stakeholders.
  • Advanced Planning of O365 Changes impacting Client
  • Develop Automation routines with PowerShell for to address common functions

Daily Tasks Performed
  • Resolve escalated Incident Tickets.
  • Coordination with other technical resources to resolve customer problems
  • Update Resolution Status in Service Now
  • Work on Client Initiatives and project activity

  • Exchange Administration (O365 preferred)
  • Strong knowledge of the overall O365 cloud environment.
  • Clear understanding of O365 DLP and EOP services.
  • PowerShell Scripting
  • Active Directory Management
  • Clear understanding of ADFS and AAD Sync
  • Outlook 2013 or 2016 experience (2016 preferred)
  • Ability to troubleshoot ActiveSync to IOS devices.

Business Experience
  • Strong Customer Service, troubleshoot ability, Ability to look a problem and develop strategies to minimize the problem from reoccurring for others.
  • Candidate must have strong verbal and written communications skills.
  • 3-5 years' experience management a large exchange environment. (Over 5000 seats) in a senor role.
  • Past experience developing or enhancing exchange automation scripts to simplify and delegate repetitive tasks to lower level technicians.
  • Ability to troubleshoot complex issues with the mail systems.
  • Good communication skills regarding issue and active status

  • Rights Management experience
  • Leveraged or supported Quest/Dell Coexistence Manager for Notes
  • Leveraged or supported Quest/Dell Migrator for Notes to Exchange
  • Ability to troubleshoot Proxy or network routing issues impacting
  • Outlook or Skype connectivity to O365