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Tier II Systems Support - Windows System Admin
Ref No.: 18-00296
Location: Colorado Springs, Colorado
Position Type:Contract
Title: Tier II systems Support - Windows System Admin
Location: Colorado Springs, CO
Duration: 6+ Months Contract

Duties:
  • Providing task evaluation, first contact resolution, and escalation for internal IT teams within a predominately Windows environment.
  • Manage ticket queues and resolve or escalate issues from client's IT teams.
  • Locating and assigning resources for unassigned Change Management tasks.
  • Maintenance of the service catalogs for all supported teams.
  • Diagnose hardware and software problems remotely.
  • As a member of a rotation, provide 24/7 on-call first contact resolution for the supported teams.
  • Gather data pertaining to customer needs, and utilize to identify, predict, interpret, and evaluate requests and problems.
  • Ability to read, execute and write scripts to increase process efficiency
  • Create and document processes for new and existing tasks
  • Provide Microsoft Active Directory support, account creation, and permissions etc.
  • Provide Microsoft Exchange support tier II and above
  • Troubleshoot performance issues
  • Ability to color in the lines.
Required Skills and Expertise:
  • Bachelor's Degree in Computer Science, Information Systems or another related field. Or equivalent work experience.
  • 2-3 years of System Administration experience.
  • Proficient with Microsoft Office tools, Excel & Word.
  • Proficient with Windows Server 2003/2008
  • Virtualization Experience (ESX Server)
  • MS Exchange (2003, 2007 or 2010)
  • VMWare experience to include creation of hosts and troubleshooting
  • Active Directory (Management / Group Policy)
  • Hewlett Packard Server Hardware (RAID / DAS)
  • Network Configurations (DNS / WINS / DHCP / Client / SMTP / LDAP)
  • Security (Encryption / Certificates / IPSec / TLS / Policies)
Essential Behaviors, Skills and Attitudes Required for Success in this Position:
  • Needs to be an Aggressive Self Starter
  • Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively
  • Demonstrated ability to work well with cross-functional groups and customers
  • Demonstrated interpersonal, collaborative, and relationship-building skills
  • Ability to interact positively with teammates at all levels of the company
  • Approachable and open
  • Willing to work outside of normal responsibilities and identify or change processes as required
  • Must be willing to take ownership of all assigned projects and tasks
  • Demonstrated professionalism and courtesy in responding to phone calls and emails
  • Ability to assist customers remotely over the phone using remote control software or in person
  • Demonstrated ability to work in a team, facilitate effective team interactions, and to foster a positive work environment; willingness to assist teammates to achieve departmental goals
  • Strong analytical skills with the ability to seek underlying assumptions through probing, questioning, and listening
  • Demonstrated strengths in organizational, attention-to-detail, reasoning, critical thinking, and problem solving skills
  • Demonstrated ability to manage multiple projects, meet deadlines, and adjust priorities appropriately in an evolving work environment with shifting time frames; self-starter with high degree of initiative, urgency, and follow through
  • Commitment to client's values of service excellence, integrity, team, continuous improvement, accountability, fulfillment and fun with ability to demonstrate those positively and proactively to patients, teammates, management, physicians, and/or vendors (village service partners) in everyday performance and interactions
Additional Skills:
  • Change Management
  • DAS
  • Client
  • DHCP
  • DNS
  • Encryption
  • Internet Protocol Security
  • IPSec
  • LDAP
  • Maintenance
  • Raid
  • Security
  • SMTP
  • Virtualization
  • Wins
If interested, respond with your updated resume to jaya.pulukuri@ispace.com or can reach me @ Direct: 310 929 2696 Phone: 310 929 2025 Ext - 161