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Technical Specialist III
Ref No.: 17-00280
Location: Marysville, Ohio
Position Type:Contract
Title: Technical Specialist III
Location: Marysville, OH
Duration: 3 Months

  • Support Exchange (O365) and Outlook issues that cannot be resolved by the Helpdesk.
  • Management of Resource Objects in AD and O365 for use in the email system Assist Lotus Notes to Exchange Migration teams resolving any O365 or Outlook issues impacting migrations.
  • Coordinate Globally impacting issues with regional resources.
  • Backup Skype for Business Admin when they are unavailable.
  • Develop Automation routines with PowerShell for to address common functions.

Daily Tasks Performed
  • Resolve escalated Incident Tickets.
  • Coordination with other technical resources to resolve customer problems Update Resolution Status in Service Now Support New resource creation until delegation strategy can be developed.

  • Exchange Administration (O365 preferred) PowerShell Scripting Active Directory Management (GPO) Outlook 2013 or 2016 experience (2016 preferred) ActiveSync to IOS devices.
  • Exchange Online Protection

Business Experience
  • 3-5 years' experience management a large exchange environment. (Over 5000 seats) in a senor role.
  • Past experience developing or enhancing exchange automation scripts to simplify and delegate repetitive tasks to lower level technicians.

  • Strong Customer Service, Troubleshooting ability, Ability to look a problem and develop strategies to minimize the problem from reoccurring for others.
  • Candidate must have strong verbal and written communications skills.
  • Rights Management experience
  • Leveraged or supported Quest/Dell Coexistence Manager for Notes Leveraged or supported Quest/Dell Migrator for Notes to Exchange Background using and supporting Skype for Business or MS Lync Ability to troubleshoot Proxy or network routing issues impacting Outlook or Skype connectivity to O365