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Tech PM / Affiliate Relationships Manager
Ref No.: 17-00261
Location: Culver City, California
Position Type:Contract
Job Description:
The Tech PM/Affiliate Relationships Manager will be responsible for managing the overall Affiliate relationship(s) with the client in Latin America. This includes managing partner expectations, resolving partner satisfaction issues, educating partners on the Digital Service's features (new and existing) as well as managing all requests, tracking all issues, ensuring satisfaction and overall ensuring the well being of the relationship.

The PM/ Affiliate Relationships Manager role requires strong consumer facing application and technology project management exposure in combination with business acumen and relationship management experience in order to ensure partner expectations are met while keeping the big picture in mind. This role will be the affiliate partner's advocate internally but will be able to balance requests with the overall goals/capabilities of the business. The successful candidate will onboard new affiliates to the digital network, maintain partner specific roadmaps, manage problem resolution and essentially be the single point of contact for all things technical.

The PM Affiliate Relationships Manager will also support the Product & Ops team for application and platform development including but not limited to scope, implementation, launch of digital platforms to support the business.

This role reports to the Director of Tech & Ops.

Responsibilities include, but are not limited to:
  • Being the technical single point of contact for Affiliate partners in region
  • Ensuring relationship success through continual touch points with respective partners
  • Managing partner expectations and being partner advocate internally
  • Managing partner requests, issues, questions, training etc. on a day to day basis, including but not limited to end user production problem tracking
  • Interfacing with internal product, technology, business and operations teams to ensure partner and end user satisfaction
  • Maintaining roadmaps, list of problems/bugs and resolution steps taken as reported directly from region and/or affiliate partners
  • Assessing risks and identifying solutions in a fast paced dynamic environment
  • Primary liaison between Product/Operations and regional businesses defining and delivering technology to enable and meet business strategy and support day-to-day operations
  • Support Product team for application development and features enhancements.
  • Communicating any feature enhancements or operational changes necessary to improve user experience, maximize production resources, and/or reduce operational costs.
  • Communicating clearly and consistently regarding project-sensitive material via e-mail, telephone. Video, IM and in person
  • Build relationship as a trusted business partner both internally and externally while being a focal point for delivery of services
  • Supporting business expansion into new territories, new partners or initiatives
  • Leading test for product enhancement and post-launch bugs and improvements
  • Act as a filter to disseminate and follow up bugs reported from the partners or final customers.
  • Resolve operational/production issues as required
  • Ability to know when and when not to escalate technical or procedural roadblocks as needed for resolution.
  • Any other tasks as assigned by the manager

Candidate Requirements:
  • Computer Science bachelor's degree or equivalent work experience a major plus but not required.
  • Minimum five years of proven, demonstrable, project management experience with digital products is required.
  • A minimum of five years work experience in digital media, particularly in the entertainment area.
  • A minimum of five years work experience in roles that required service to final customers or strategic partners
  • Excellent written and verbal communication skills in at least two of the following languages: English and Spanish OR English and Brazilian Portuguese. Fluency in all three languages is preferred.
  • Expert proficiency in project management tools such as TeamGantt, Basecamp HQ, Atlassian (JIRA) and Microsoft Project.
  • Knowledge of development frameworks and methodologies, such as Agile SCRUM, waterfall, etc.
  • Professional understanding of web development concepts, front-end and back-end frameworks, HTML/CSS and digital publishing tools
  • Experience in producing, launching or develop apps in multiplatform environments is preferred
  • Solid grasp of ad serving methods, tools and services, such as FreeWheel and DART for Publishers is a plus
  • Solid grasp of metrics / analytics tools and services, such as Google Analytics, Omniture and comScore