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ServiceNow Technical Lead
Ref No.: 18-00665
Location: Torrance, California
Position Type:Contract
Title: ServiceNow Technical Lead
Duration: 13 Months Contract
Location: Torrance, CA

Job Description:
  • Assist Project Managers, Managers, Architects, Directors, and VPs in setting strategies and tactical implementing procedures
  • Perform routine operating system and application reconciliations maintenance
  • Monitor system utilization / performance for capacity planning purposes; plan for business continuity
  • Provide technical support and software upgrades for applications
  • Research new technology products and make recommendations to management
  • Design and configure customer-based systems and applications
  • Work with database administrators to configure, tune and maintain databases
  • Coordinate backup and recovery processes for applications and databases
  • Design disaster recovery plans
  • Assist in troubleshooting application, networking and operating systems problems
  • Manage relationships with hardware and software vendors
  • Assist Developers, Architects, System Administrators and Software Analysts as needed

Academic/Experience/Competency:
  • Proven experience designing and implementing ServiceNow Incident, Problem and Change (IPC) Management solutions and other out-of-box and high value configurations for key modules, i.e. Asset, CMDB, Discovery, Service Mapping and ITBM in large corporate organizations.
  • ServiceNow Admin and Developer certifications required and other ServiceNow certifications a plus.
  • Guide process, technical and UX solutions and lead other ServiceNow technical team members towards team-oriented goals for high IT business efficiency and effectiveness and excellent customer experiences.
  • BA/BS in Information Technology, Computer Science, MIS or related field or equivalent work experience.
  • Advanced ability to communicate with all levels of management and company personnel
  • In depth knowledge of active directory schema and organization
  • In depth knowledge of optimal server design, implementation and clustering
  • In depth knowledge of database systems
  • Advanced skill in IT documentation
  • In depth knowledge of change control practices and procedures
  • In depth knowledge of SQL and VB scripting
  • In depth knowledge of the automotive industry, products and services for residential and business customers
  • Advanced knowledge and use of formal full-life cycle development, package implementation, and business process reengineering methodology

Business Experience:
  • 10 plus years' experience designing or configuring systems and/or applications
  • 6 years Relational Database Design and Maintenance

Daily Tasks Performed:
  • Interact and consult with appropriate business analysts, project managers, developers and partnering vendors to understand project requirements and define ServiceNow architectural solutions to meet those requirements
  • Work alongside cross-functional teams managing multiple tasks with shifting priorities
  • Work with ITIL Process Owners & Managers and lead ServiceNow solution delivery teams in the development of services, components, standards, and frameworks required to support the business strategy
  • *Ability to be hands on with development using JavaScript as necessary
  • *Assist with analyzing and recommending ServiceNow interfaces / plug-ins to meet business needs in a cost-effective manner
  • Translate business requirements into technical recommendations, identifying technical solutions that most appropriately meet the business need.

Wants:
  • Experience integrating ServiceNow with in a multi instance environment and with other tools such as SalesForce
  • Automotive industry experience is a plus
  • UI / UX experience desired. Hands-on experience with web UI development technologies that include HTML, CSS, or AJAX.
  • Solid understanding of reporting capability inside and outside ServiceNow
  • Project Management Professional certification a plus
  • Hands-on experience with relational databases