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Field Server Operations Administrator
Ref No.: 18-00648
Location: Denver, Colorado
Position Type:Contract
Title: Field Server Operations Administrator
Location: Denver, CO
Duration: 2-3 Months Contract

GENERAL PURPOSE OF THE JOB:
This position provides technical customer support for end user applications and computer systems. This position monitors, supports and troubleshoots clinical systems and their supporting technologies in remote sites.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all-inclusive.
  • As part of a Team of analysts, remotely support the clinical end user technology and applications in client clinics
  • Ensure proactive and reactive software and hardware maintenance is performed
  • Ensure process, procedure and policy development, maintenance and compliance to ensure efficient operations
  • As a member of a rotation, provide 24/7 on-call first contact resolution for the teams we support.
  • Collaborate with other IT organizational teams in support of enterprise wide goals
  • Ability to follow processes to lead, manage and monitor all aspects of upgrading, repairing and replacing a server in our Clinic environment
  • Perform basic remote Windows server administration activities through tools such as LanDesk
  • Diagnose and resolve hardware, software and basic network connectivity problems including technologies such as DNS, WINS, DHCP, Client, SMTP, LDAP, SNMP.
  • Strong familiarity with Microsoft SQL Server technology including start/stop services, move databases and an ability to diagnose and resolve database related issues.
  • Work with vendors and partners to remediate issues and restore service when required
  • Ability to color in the lines.

MINIMUM QUALIFICATIONS:
  • Associate's Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.
  • 2-3 years of system administration and troubleshooting experience.
  • Minimum 2 years in a customer service function, supporting non-technical customers in a technical environment
  • Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively
  • Demonstrated ability to work well with cross-functional groups
  • Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with teammates at all levels of the company
  • Approachable and open
  • Demonstrated professionalism and courtesy in responding to phone calls and emails
  • Ability to assist customers remotely over the phone using remote control software or in person
  • Demonstrated ability to work in a team, facilitate effective team interactions, and to foster a positive work environment; willingness to assist teammates in order to achieve departmental goals
  • Strong analytical skills with the ability to seek underlying assumptions through probing, questioning, and listening
  • Demonstrated strengths in organizational, attention-to-detail, reasoning, critical thinking, and problem solving skills
  • Demonstrated ability to manage multiple tasks, meet deadlines, and adjust priorities appropriately in an evolving work environment with shifting time frames; self-starter with high degree of initiative, urgency, and follow through
  • Proficient with Microsoft Office tools, Excel, Word, and Power Point.
  • Proficient with Windows Server 2003 & 2008
  • Proficient with Client Server technologies including Client SIM, Client ILO, and Client/UX.
  • Proficient with remote administration and provisioning through LanDESK
  • Proficient with Microsoft SQL Server 2005 & 2008
  • Network Configurations (DNS / WINS / DHCP / Client / SMTP / LDAP)
  • Working knowledge with Unix/Linux/AIX technologies
  • Security (Encryption / Certificates / IPSec / TLS / Policies)
ESSENTIAL BEHAVIORS, SKILLS, AND ATTITUDES REQUIRED FOR SUCCESS IN THIS POSITION
Commitment to client's values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, teammates, management, physicians, and/or vendors (Village Service Partners) in everyday performance and interactions
LANGUAGE SKILLS
Fluent in the written and verbal skills necessary to perform successfully the essential functions, duties, and responsibilities of the position. Common languages used for communication include English and Geek.
Vision requirements

Vision adequate to perform essential duties and responsibilities of position.
PHYSICAL DEMANDS
Physical requirements can vary. These must be reviewed with management. However, in general, the position requires the following physical activities:
Ability to lift minimum of 2 pounds to a maximum of 15 pounds unassisted; able to perform repetitive standing, sitting, stooping, walking, stretching, reaching, lifting, and use full range of body motions.
WORK ENVIRONMENT
Level III - Moderate noise (examples: business office with computers and printers, light traffic)
No required tasks involve greater exposure to blood, body fluids or tissues than would be encountered by a visitor. The normal work routine involves no exposure to blood, body fluids or other hazardous conditions.