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Business Systems Analyst (Salesforce)
Ref No.: 14-00161
Location: New York, New York
Position Type:Direct Placement
Start Date: 12/10/2014
Title: Business Systems Analyst (SalesForce)
Location: New York, NY
Position: Perm
Comp: Open

Client
Our client has a Salesforce practice that has over 170,000 customers in more than 100 countries that consults for a varity of large companies. They are known for their innovation and state of the art technology and are seeking a highly skilled Business Systems Analyst (SalesForce) who fit the below description.


Position highlights include:
Large global financial institution
Full Life Cycle Salesforce Program Management
Enterprise level work
Excellent Comp + bonus + benefits


Essential Duties and Responsibilities:
Act as liaison between business units and Project Team in all areas of support and enhancements.

Interact daily with business units and business owners to understand business processes and key requirements, proactively work to resolve client issues

Gather, create and document current and future business process flows.
Create clear, concise and complete functional specifications & requirements documents.

Conduct analysis of systems specifications and use analysis / diagramming tools to represent business / technical processes

Perform application configuration, testing and evaluation to ensure quality and consistency

Apply deep function knowledge of CRM systems to customer needs and requirements

Develop conversion and system implementation plans

Recommend changes in configuration, maintenance, and standards

Train user personnel in the use of the system

Manage change communication and coordinate end-user training for system implementations

Identify current data gaps

Prepare and analyze data conversion requirements

Define system interface requirements

Work directly and effectively with client implementation team

SaaS solutions and implementation such as Salesforce.com, Google, Workday



Qualifications and Experience:
Excellent troubleshooting, analysis, and problem-solving skills

Ability to effectively prioritize and escalate issues as required

Excellent written and verbal communication skills

Detailed, organized, and results-oriented

Ability to multi-task and perform effectively under pressure

Prior experience will SalesForce.com required

10+ years' experience in the field of Business Systems and IT

Bachelor's degree in Computer Science, Engineering, Business or closely related field or equivalent experience

7+ years' experience with Salesforce.com application
Ability to work effectively in a fast paced, high energy, team-oriented environment.

Willingness to travel