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Service Desk Technician
Ref No.: 14-00149
Location: New York, New York
Position Type:Direct Placement
Start Date: 11/06/2014
Service Desk Technician
Client
Our client is a highly regarded REIT company focused on science and technology who is rapidly growing and has a total market capitalization of more than $10 billion. They are seeking a highly skilled Service Desk Technician who is greatly organized, self motivated, and has the ability to deliver exceptional customer service.

What we are looking for
This candidate will work in the NY office and has an opportunity for enormous growth within the organization. They will be managing the day to day support and their customer service skills must be second to none. They must be able to communicate effectively and deliver the best customer service possible in order to help the company run effectively. With the emphasis on customer service the candidate must have excellent communication, work well in a changing environment and adapt quickly to problems with the proper solution.

Position highlights include:
  • $60K-$75K base salary
    • Paid overtime
    • Competitive bonus
    • 100% medical coverage with a low deductible
    • 401K, benefits and vacation time
  • Enormous room for growth
  • New York office
  • 7:00-4:00 work day
  • Minimal travel (10-15%) in the East Coast (NY, Boston, Maryland, North Carolina)

Great skills to have:
  • Cisco Unified
  • < >< >Microsoft Certified Professional certification

Essential Duties and Responsibilities:
  • Performs troubleshooting and identification of applicable problems relating to PC's, applications, and basic network communications.
  • Engagement throughout the lifecycle of a ticket; including research and communication of status to users
  • Working with additional Helpdesk staff to manage ticket assignments and issue resolution.
  • Working with Systems Engineers to resolve/escalate problems.
  • Provide basic support for hardware, peripherals, and network access.
  • Research various problems to provide appropriate responses to end users, be able to do basic troubleshooting and assist users through simple procedures.
  • Monitor Helpdesk queue (voicemail, e-mail and ticketing system) for support inquiries.
  • Provide basic administration of accounts and passwords.
  • Mobile device management using centralized control applications (iOS, Android and Blackberry)
  • Departmental purchasing to include order creation, receiving and inventory control of equipment/supplies.
  • Provide hands on assistance to Systems Engineers at remote locations
  • Other duties as assigned.


Qualifications and Experience:
  • Minimum 2 years of experience in a Help Desk/Service Desk, or similar role
  • Ability to multi-task.
  • Highly organized and self-motivated.
  • Passion for teamwork and problem solving.
  • Be familiar with and capable of supporting and troubleshooting common business technologies, particularly Microsoft products.
  • Deliver excellent customer service onsite and via the telephone/remote applications.
  • Effectively manage time and resources.
  • Must be well spoken, organized, detailed-orientated, dependable and flexible.
  • Familiarity with remote access technologies (Citrix, VPN)

Education/Training:
  • Bachelor's Degree, required, preferably in IT, or similar field
  • Microsoft Certified Professional certification (or higher) is a plus but not required