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Job Title: Desktop Manager
Location: Yonkers NY
Comp: 120k + bonus
Manages staff and operations of the Desktop Engineering department which designs and manages every facet of physical/virtual desktops of the client. The work involves researching, evaluating, building, testing, integrating, and deploying solutions that effectively maintain the end-users computing needs. The Manager, IT Systems provides outstanding client service and contributes to the organization's mission of utilizing information technology to improve patient care.
Manage Global Desktop Engineering which includes software distribution (SCCM), image design and deployment management, remote access, standard computing hardware, self-service portal management, hardware inventory and license management, proactive computing infrastructure health checks, and provide 3rd tier support.
Manage deployment of all patches, critical updates and service packs on a timely basis.
Lead and drive continual improvements to overall desktop infrastructure optimization while maintaining a highly stable platform.
Provides functional expertise on projects and assists with requirement gathering, identification of emerging technologies, business case development, and ensuring a smooth support transition.
Manage vendor relationships, support contracts, and ensure defined SLA's are measured and met consistently. Establish improvement plans for areas of service that continue to miss SLA's.
Service Manager for the SCCM environment across computing platform to include application packaging, MS patches, application patches and other standard deployments.
Manage and provide direction for the desktop engineering delivery team
Provides technical direction, leadership, guidance and support to assigned staff; includes work priorities, training, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates staff to achieve peak productivity and performance.
Managing hardware standards enterprise wide and computing lifecycle.
Remain aware of industry best practices and developments with regards to application technologies
8+ years of experience implementation/managing desktop management in a Microsoft Windows environment, imaging, patching, software deployment and related technologies
Experience with supporting windows client, SCCM platforms,
Direct, hands-on experience with automated software distribution technologies
Strong negotiating and critical thinking skills
Customer oriented, a positive, team-oriented attitude, flexibility, and understanding of the business issues driving the need for information technology, and solid work ethic is expected.
Strong interpersonal skills and ability to establish and build relationships with end users and business leaders, showing a high degree of cooperation, effectiveness in working with others and offering assistance when needed. Strong customer focus and ability to manage user expectations through excellent communication
Strong analytical and problem-solving skills
Ability to prioritize and execute tasks in a high-pressure, fast-paced environment
Ability to effectively adapt to rapidly changing technology and apply it to business needs.
Strong organizational skills including the ability to set shifting priorities and meet deadlines/adaptability/flexibility.
Experience working with cross-functional IT groups to promote open communication and teamwork
Excellent verbal and written communication skills. The ability to interact with all levels of the organization and communicate clearly and concisely, both orally and in writing
Strong technical knowledge, with hands-on experience managing computing technologies
Previous Healthcare background desired but not required
Knowledge of best practices methodologies.
Knowledge of SCCM 2012
MS Office Suite Software
Knowledge of Windows OS Registry
Knowledge of local/domain user security
Knowledge of Active Directory and Group Policy Knowledge
Knowledge of imaging tools and software
ITIL Certification a Plus
Bachelor's degree or equivalent experience
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