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Trade Floor Support
Ref No.: 14-00057
Location: Stamford, Connecticut
Position Type:Direct Placement
Start Date: 06/18/2014
Position Name: Trade Floor Support
Location: Stamford, CT

Responsibilities:
  • The candidate must have an intermediate understanding of the equity market.
  • Knowledge of Fix Messaging protocol and setting up FIX connections
  • Hands-on technical experience in hedge fund, investment bank, brokerage or mutual fund.
  • Strong communication skills and the ability to work in a demanding environment.
  • Experience in supporting order flow management between trading desk and brokers using FIX protocol
  • Manage broker relationships with the Trading Desk
  • At least 5 years' experience in a support role within trading floor environment
  • Strong "single point of contact relationship
  • End-to-end incident resolution for the clients
  • Escalation of critical incidents and identification of patterns in recurring incidents
  • Resolutions of incidents in a timely and effective manner
  • Improvement of overall quality and level of service
  • Strong team environment

Job Requirements:
  • Strong Business Partnership:
  • Establishes working relationships with
  • Customer User base
  • Application Support Lead
  • Application Developers
  • Quality Assurance team members

Client Relationship Management:
  • Clearly understands client's business he or she is responsible for and recommends, provides, and supports application service that best fit client's current and future needs
  • Communicates status with end users at all times

Incident Resolution:
  • Acts as the first point of support for application incidents
  • Builds a strong relationship with the Application Development Team
  • Identifies, diagnoses, and resolves functional and technical problems and business critical incidents through research and analysis of trends, root causes, and business impact
  • Highlights functionality issues to Development team
  • Assists in the translation of solutions into technical requirements
  • Develops and utilizes appropriate tools to perform work

Continuous Improvement:
  • Contributes to continuous improvement
  • Proactively supports knowledge sharing within the Application Support team
  • Is responsible for tracking change requests and high severity incidents in accordance with defined service levels.