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Ref No.: 17-01673
Location: DImondale, Michigan
Client: MiECC
Location: DImondale, MI
Duration: 7+ Months
Agency Interview Type: Either Webcam or In Person

Job Description:
The IVR QA Lead will lead the System Integration test for a complex IVR & contact center and coordinate all other test efforts between eight vendor and State of Michigan groups to ensure complete testing of all technical and business functions.
Years of Experience: 3 or more years of experience as testing consultant with emphasis on IVR, telecommunications and contact center testing.  

Candidate MUST possess:

-    IVR testing experience utilizing Genesys SIP server, NICE and CISCO environments
-    Experience leading and coordinating large, complex IVR installations
-    Excellent written and communication skills – experience reporting results out to clients
-    Self-starting capabilities and demonstrated experience driving projects to completion 

Job Description:
The IVR QA Lead will align with the process & frameworks and leverage templates & tools to  perform all aspects of the Software Testing Life Cycle, including analyzing requirements, creating test cases, conditions and scripts, creating and managing test data, test execution and managing defect management processes. The IVR QA Lead  is responsible for ensuring on time and on budget completion of all scheduled tasks and that all test artifacts for the project meet strenuous standards.  Daily tasks for the IVR QA Lead  may include: 

• Communicating and interacting with the project manager, business planning teams, various  vendor and State of Michigan development teams, and business and DTMB test teams on a daily basis to advise on status of test planning and execution progression and defect metrics.
• Create end to end integration scenarios that will meet the validation of acceptance criteria of customer requirements.
• Review system and integration test plans to ensure that all system test related activities in support of the business requirements for the provision of new and updated systems are covered.
• Performing end to end and integration testing
• Attend meetings comprised of business and/or technical representatives to cover test-dependent activities such as requirement verification and prioritization, test scenario identification and general test schedule matters.
• Ensure that test scenarios and scripts are prepared utilizing standard templates and adheres to quality standards and guidelines.  
• Ensure complete scope of end to end test coverage 
• Create, execute and ensure test results are accurate for assigned work products
• Lead defect management activities for end to end system integration testing.   
• Support and assist business users and testers regarding the test planning, testing activity, and test results analysis for UAT.
• Ensure that tasks are completed on time and within budget.
• Resolve escalated issues and raise risks regarding quality, scope, timelines or budget early to the Testing Center of Excellence Director.
• Support other test team members and associated IT and Business resources as appropriate to the implementation of testing related activities.
• Carry out other tasks as needed.
Skill Required / Desired Amount of Experience
Working Experience in a formal SDLC/STLC process and testing methodologies; and adherence to good testing practices Required 5 Years
Expertise in planning, designing and execution of complex testing solutions including Functional, Technical, and End to End testing Required 5 Years
Proficiency in ID'ing Test Scenarios, Creating and update Test cases, Test data, Executing test cases, Logging & Tracking Defects Required 5 Years
Ability to effectively communicate with Executives, QA Analysts, Developers and BA's Required    
Must have previous IVR testing experience, including Genesys IVR and SIP Server technologies. Required 3 Years
Bachelors Degree in IT, or Business – required Required    
Excel and Rational and/or Client ALM Experience Required 3 Years
QA Certification Highly desired    
Excellent written and verbal communication skills Required    

Question 1 Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Any extended vacation time requires up front acknowledgement by the client. Do you accept this requirement?
Question 2 Please list candidate's email address that will be used when submitting E-RTR.
Question 3 The selected candidate will be responsible for any and all costs associated with parking for this position. These costs will not be reimbursed by CAI or State of Michigan. Please confirm you have discussed this with your candidate and he/she accepts this requirement.
Question 4 In person interviews preferred for this position. They would prefer to do these F2F or web interviews the week of 6/5. Do you accept this requirement?
Question 5 Please include a paragraph re: candidate's availability, location, applicable skills, and other pertinent information in the Summary of Qualifications tab, when submitting. Thank you.