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IPT Day 2 Technician
Ref No.: 17-00628
Location: Lansing, Michigan
Client: DTMB- Network & Telecommunications Services¿
Location: Lansing,MI
Duration: 12 Months
Agency Interview Type: Either Webcam or In Person


Job Description:
Cisco IP Telephony (IPT) Technician with field experience to assist with Avaya to Cisco IPT migration project. The Day 2 support requirements of these migrations typically includes Moves, Adds, Changes, and troubleshooting.
Function as a member of the Telephony Services IPT team and follow all established processes to deliver, document and support any assigned IPT and VM (voice mail) requests for new service or change from agency clients. This position is also responsible for the troubleshooting and repair of these services. This includes use of delivery service management tools (BMC Remedy and SMMS), Specialist level qualifications on Telecommunication devices such as Cisco Switches and Routers, Cisco Call Manager, and other related devices. Technicians will need to be in place and available to work from 8 AM to 5 PM Monday thru Friday at the 608 West Allegan Telephony office location for the duration of the contract.

TASKS:
Technical support is required to assist with the following tasks:

• Increase capacity and decrease cycle time needed to deliver and maintain Telecommunications services to agency clients.

• Perform assessment, installation, testing, and repair of the SOM Cisco IPT solution as needed to facilitate customer satisfaction with DTMB as their service provider.

• Contractor will perform as Telephony Services IPT team member and be responsible for the timely delivery of all scheduled projects and trouble resolution to open tickets as assigned.
Skill Required / Desired Amount of Experience
Training towards and/or certification: CCNP Voice and CCNA Voice Required 5 Years
Cisco Unified Communication Manager (CUCM) Required 5 Years
Cisco Unified Attendant Console Required 5 Years
Cisco Unity Connection (CUC) Required 5 Years
Cisco Unity Express (CUE) Required 5 Years
Standard Telephony Technologies such as PRI, POTS, DID, FXS/FXO, Fax Required 5 Years
Knowledge and experience with Avaya PBX Desired
InformaCast Paging Desired
Strong Communication skills, demonstrated ability to work under pressure Required 5 Years


Questions
Description
Question 1 Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?
Question 2 Please list candidate's email address that will be used when submitting E-RTR.
Question 4 This position is located in downtown Lansing, MI. The selected candidate will be responsible for any and all costs associated with parking for this position. These costs will not be reimbursed by CAI or State of Michigan. Please confirm you have discussed this with your candidate and he/she accepts this requirement.
Question 5 The client plans to schedule interviews for this position the week of March 10th in the afternoon. Please confirm your candidate will be available to interview any of those days if selected.
Question 6 Please include a paragraph re: candidate's availability, location, applicable skills, and other pertinent information in the Summary of Qualifications tab, when submitting.