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Application Support
Ref No.: 17-00565
Location: Atlanta, Georgia
Client: GaSOS
Location: Atlanta,GA
Duration: 4+ Months
Submission Deadline: 03/07/2017


Job Description:
Provides Tier-1 technology support to one or more offices under direction of the Manager of Support Services.  This includes end user support of PC's, laptops, peripherals, and mobile devices.  Works with Infrastructure and Applications teams on application and network troubleshooting and deployment.

ESSENTIAL DUTIES and RESPONSIBILITIES:
• Learns and supports departmental application to provide tier 1 support of any application usage questions
• Provides user support on eNet, eCorp and MLO and other supported specialty software applications
• Provides escalation point of contact for any application issues and evaluates problem to determines resolution process
• Records and escalates any issues not resolvable at tier 1 to tier 2 support team.
• Sets up SOS staff on a required applications working together with the Infrastructure and Applications team
• Responds to Windows OS, Exchange/Outlook, IE supported applications and other supported software problems
• Performs other IT related duties as assigned
• Support the roll out of Elections, Corporations and Licensing division initiatives in a reliable and timely manner
• Shows persistence and seeks alternatives when obstacles arise; seeks alternative solutions; identifies and involves appropriate internal or external expertise when appropriate; works proactively, addressing things before being forced to by events; accommodates new methods and procedures
• Accepts direction and feedback from supervisor and follows through appropriately
• Develops and maintains effective working relationships with users and peers

SUPERVISION REQUIREMENTS:  3-5
Minimum Qualifications:

• Associates' degree in a technical curriculum, or
• At least four years of recent relevant experience in an IT or software support experience

Preferred Qualifications:
• Experienced supporting SharePoint applications
• 3 years hardware/software experience in a support capacity
• CompTIA A+ and MCP – Microsoft Certified Professional Current certification required – or demonstrated equivalent experience
• MCSA – Microsoft Certified Systems Administrator
• MCSE – Microsoft
• Strong knowledge of desktops, laptops and mobile devices, as well as network equipment
• Strong knowledge of MS Office and MS Exchange/Active Directory 
• Demonstrated problem resolution and task management skills
• Effective interpersonal, written, and oral communication skills
• Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations
• Ability to present ideas in a user-friendly language
• Proven analytical and problem-solving abilities
• Strong customer service orientation
• Must be able to lift 75 pounds
• Some travel required (primarily to Macon)
 
Background Verification (Suppliers shall use Info Cubic (IC) for background verifications.)  
  Standard Background Verification 
(Required for all new proposals)
Initial background verifications must contain:
1- Global Monitor Check (formerly Patriot/OFAC/Terrorist)
Any additional requirements stated by the Agency on the requisition
 
  (Suppliers Only)
To order, click on the link to the right:
Order Standard Background Verification
 
 
  Instructions
 
The completed Background Verification will be attached (via an automated feed) to the candidates user profile under the Attachments Section.
Please make sure to always include the applicable proposal ID, contract ID, or requisition ID in the reference field when ordering.  It is also very important to double check that the name on the order being requested matches the candidate's name in the Covendis system.  Otherwise, the completed report will not be successfully uploaded to the candidates profile.
 
  Additional Background Verification Services  
  To be completed upon candidate selection:
 
1- State Criminal Record verification (past 7 years covering each State in which the candidate has resided)
1- SSN Name Search
1- Federal Criminal Records Verification (past 7 years)
 
  Education Verification (Highest Completed Degree)   Yes  
  Employment Verification (Previous 3 Full Years including current employer)   Yes  
  Drug Screening (5 Panel)
 
  Yes  
  MVR   Yes  
  (Suppliers Only)
To order, click on the link to the right:

Order Additional Background Verification services
 
  Instructions (If Applicable)
 
The completed Background Verification will be attached (via an automated feed) to the candidates user profile under the Attachments Section.
Please make sure to always include the applicable proposal ID, contract ID, or requisition ID in the reference field when ordering.  It is also very important to double check that the name on the order being requested matches the candidate's name in the Covendis system.  Otherwise, the completed report will not be successfully uploaded to the candidates profile.
 
  Agency Certification(s)  
  Please read and understand the following statement carefully: I understand that a person who enters into an agreement in restraint of trade or in restraint of free and open competition in any transaction with the state may, upon conviction thereof, be punished by imprisonment for not less than one nor more than five years pursuant to OCGA 16-10-22. I further agree that when there is a prior agreement or understanding between a vendor and a state agency or state employee regarding the acceptance of any offer, such conduct is collusive, fraudulent and in restraint of trade and in restraint of free and open competition on the part of both the vendor and the state agency or state employee.  
  Do you agree with the above statement?   I Agree