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NCGTCC- Service Support Analyst- Junior
Ref No.: 16-01879
Location: Jamestown, North Carolina
Client: GTCC
Location: Jamestown,NC
Duration: 4 Months
Agency Interview Type:In Person Only

Job Description:
**This requirement is for 3 similar, but separate positions.**
Guilford Technical Community College(GTCC) requires the services of a 3 resources with basic PC installation, support and troubleshooting experience to support their PC refresh initiative.
**This requirement is for 3 similar, but separate positions.**

The selected candidate will be responsible for assisting GTCC staff by supporting hardware and software installation and troubleshooting services associated with the PC refresh project.  Candidate must possess the ability to install and configure PC hardware, peripherals, and software in a network environment.  The resource may also be required to document technical processes. Candidates are required to work onsite at 601 East Main Street, Jamestown, NC 27282.

Specific duties for the position include:
1.    Installs computer system hardware, software, and related peripherals in accordance with departmental procedures and technical manuals.
A.    Installs and configures PC hardware and peripherals (printers, mice, keyboards to meet user requirements.
B.    Connects/disconnects PCs and printers to the network. 
C.    Assigns workstation and Host names for PCs being added to the Active Directory.
D.    Installs related software (Windows, applications, printer drivers) needed for proper functioning of the complete system and all interconnected devices.
E.    Upgrades or repairs existing PC equipment by replacing or adding memory or hard drives, as required.
F.    Develops and tests images for PCs.

2. Provide all required information to assure a complete and accurate equipment inventory.
A.   Unpacks/packs computer equipment.
B.   Receives, checks in, and inventories equipment. Reports all inventory transfers.
C.   Records inventory information.
D.  Coordinate equipment deliveries and pickups with GTCC staff. 

3. Provides direct support for workstation requests and issues.
A.   Responds to workstation related trouble calls.
B.   Provide PC related support to end users via telephone and e-mail.
C.   Troubleshoots individual PC problems resulting from SCCM pushes.
D.   Updates Manage Engine tickets.

4. If needed, document technical processes and/or update existing documentation.  
Skill Required / Desired Amount of Experience
Experience installing, configuring and troubleshooting PC hardware/software. Required 1 Years
Experience supporting laptops/docking stations. Required 1 Years
Experience with ticketing systems (i.e. Remedy). Required 1 Years
experience installing print devices and drivers. Required 1 Years
Must be able to lift up to 50 lbs, climb, squat, run wires under/through furniture, install PC's on desks, remove old PC's. Required    
Experience creating written process documentation. Desired    
Experience supporting enterprise level PC deployment projects in multiple locations. Desired    
Prior PC Refresh/Deployment Project experience. Desired    

Question 1 Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?
Question 2 All work must be completed on site. Do you accept this requirement?
Question 3 Candidate must be able to attend an interview in person. Do you accept this requirement?
Question 4 Please list candidate's email address HERE that will be used when submitting E-RTR.
Question 5 Please indicate how soon this candidate is available to start work. Vendors are encouraged to submit candidates that are available for the duration of the assignment.
Question 6 Vendor must disclose to the agency if the candidate will be subcontracted at the time of submission. Do you accept this requirement?
Question 7 Vendor must notify the agency if any portion of the requirements listed in this task order are to be outsourced to other countries. Do you accept this requirement?
Question 9 Please note – that if your candidate is selected for hire, the Iran Divestment Act Certification form must be completed and uploaded to the Compliance tab as a part of the onboarding process. This form must be received within a timely manner (expectation 1 business day). Without this form, the Purchase Order cannot be generated and your candidate cannot begin work. Do you accept this requirement?
Question 10 Candidate must be able to lift up to 50 lbs, climb, squat, run wires under/through furniture, install PC's on desks, remove old PC's. Do you accept this requirement?