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DMVA - Technical Support 1
Ref No.: 16-01803
Location: Grayling, Michigan
Client: DMVA¿
Location: Grayling,MI
Duration: 6+ Months
Agency Interview Type: In Person Only



Job Description:
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
THIS IS A BACKFILL - NEW/PROPOSED REQUISITION DATES: 12/19/16 - 5/24/17

Years of Experience:
1 to 3 years of experience in the field or in a related area.

Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.

•Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment. Identifies and resolves basic communications problems. Prepares or assists in the preparation of service record documentation. Shows awareness of standards and regulatory requirements related to assigned tasks.
•Assists in monitoring and providing assistance on the use and interface of systems, subsystems, and software applications. May be responsible for accessing data from and transferring data to various local, state, or federal databases. May assist in the review and recommendation of the procurement and inventory of information resources hardware or software. May write and update personal computer and mainframe application programs. Experience in automated data processing systems. Knowledge of the practices, principles, and techniques of computer operations, of information systems, of computer software and hardware, and of information security policies and procedures. Skill in the use and support of personal computers, in the use of applicable programs and systems, and in troubleshooting information systems. Ability to operate information technology systems, to communicate effectively, and to train others.
•Provides assistance in the design, development, and maintenance of various system applications. Provides technical assistance and support for applications and hardware problems. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software. Reviews and recommends procurement of information technology equipment. Maintains the necessary security controls over software. Makes presentations and briefings for training sessions. Prepares briefings, reports, and evaluations on system efficiency and utilization. May be responsible for accessing data from and transferring data to various local, state, or federal databases.
•Installs, maintains, moves, and assists in testing and upgrading new and existing hardware and software. Reviews and recommends procurement of information technology equipment. Maintains the necessary security controls over software. Develops procedure manuals. Develops and makes presentations and briefings for training sessions. Prepares briefings, reports, and evaluations on systems efficiency and utilization.

Experience in Video and audio conferencing systems, maintenance, repair and operation is required. 

Security+ certification is required with background that will permit security clearance acceptance. Network+, A+, CCNA a plus.
 
Skill Required / Desired Amount of Experience
 
Experience with Polycom and Tandberg video and audio conferencing equipment Required 1 Years
Candidates must have active Security+ certification Required 1 Years
Candidates must have ability to work autonomously - independent of direct supervision Required 2 Years
Candidates must have a demonstrated background in customer service orientation, issue resolution, urgency training - for end customers. Required 2 Years
Candidates with experience managing all network, routers, switches, and general IT maintenance for complete systems/multiple locations Highly desired 2 Years
Military or paramilitary background and experience Highly desired 2 Years
Candidates with military clearance(s) Highly desired 1 Years
Candidates with additional certifications - aside from the required Security+ (A+, CCNA, etc) Highly desired 1 Years

 
Questions
  Description
Question 1 Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?
Question 2 Please list candidate's email address that will be used when submitting E-RTR.
Question 4 This position is located in Grayling, MI - however all interviews for the position will be in Lansing, MI (F2F only). The selected candidate will be responsible for any and all costs associated with transportation/parking for this position. These costs will not be reimbursed by CAI or State of Michigan. Please confirm you have discussed this with your candidate and he/she accepts this requirement.
Question 5 Please include a paragraph re: candidate's availability, location, applicable skills, and other pertinent information in the Summary of Qualifications tab, when submitting. Please also confirm the required Security+ certification - and any additional certifications or clearances obtained. Thank you.
Question 6 The hiring team is looking to conduct F2F interviews the week of 12/12. Please confirm you have discussed this with your candidate and the candidate will be available to interview in that timeframe if selected.
Question 7 Candidate must either have a current active security clearance (preferred) or must have a background that will permit security clearance acceptance. Confirm you have discussed this with your candidate. If they have an ACTIVE clearance, please specify the clearance and level here.
Question 8 The contract dates are now 12/19 or 1/3/17 to 5/24/17 - Backfill for departing contractor.