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Application Support
Ref No.: 16-01660
Location: DriveMacon, Georgia
Client: GaSOS
Location:  DriveMacon,GA
Duration: 8+ Months
Submission Deadline: 11/17/2016


Job Description:
Under limited supervision, provides professional-level-1 technology support to one or more offices under direction of the Manager of Support Services.  This includes end user support of PC's, laptops, peripherals, and mobile devices.  Works with Infrastructure and Applications teams on application and network troubleshooting and deployment.
 
ESSENTIAL JOB RESPONSIBILITIES:
 
Perform a broad range of operations research analyses assignments requiring unique, creative, innovative uses of techniques, advanced approaches, and/or new technologies
 
Analyze, identify and define user problems and coordinate solutions
 
Provide project communication with management, developers, and end users for the purpose of having a common understanding of project expectations/results
 
Maintain enterprise software by ensuring patches are applied in a coordinated and timely manner for the purpose of creating reliable technology solutions
 
Learn a variety of new software and enhancements and maintains current knowledge of trends, developments, and products
 
Leads the development and documentation of software functionality
 
Attends a variety of meetings for the purpose of conveying and/or gathering information required to perform job functions
 
Assists the database administrator in maintaining database operation to ensure integrity of data
 
Installs, analyzes and troubleshoots as necessary desktops, laptops, mobile devices, printers, monitors, peripherals, network, servers, phones, and switches
 
Valuates new computer hardware, software and processes in office environment working in conjunction with other IT staff
 
Sets up SOS staff on a required applications working together with the Infrastructure and Applications team
 
Responds to Windows OS, Exchange/Outlook, IE supported applications and other supported software problems
 
Provides user support on eNet, cGov and MyLO and other supported specialty software applications
 
Works to maintain current inventory of all equipment within office(s)
 
Responsible for ensuring technology is provisioned for new hires
 
Support the roll out of Elections, Corporations and Licensing division initiatives in a reliable and timely manner
 
Shows persistence and seeks alternatives when obstacles arise; seeks alternative solutions; identifies and involves appropriate internal or external expertise when appropriate; works proactively, addressing things before being forced to by events; accommodates new methods and procedures.
 
Accepts direction and feedback from supervisor and follows through appropriately
 
Develops and maintains effective working relationships with users and peers
 
Establish and maintain a positive working relationship with internal and external agency customers, and other related contacts
 
Research responses to questions and ensure that information provided is accurate, current and is in compliance with departmental policies
 
Respond to all requests in a courteous and professional manner
 
Perform all other duties as assigned
 
Competencies:
 
Strong knowledge of desktops, laptops and mobile devices , as well as network equipment.
 
Must be able to lift 75 pounds
 
Some travel required (Macon based position)
 
Strong knowledge of MS Office and MS Exchange/Active Directory
 
Demonstrated problem resolution and task management skills
 
Effective interpersonal, written, and oral communication skills
 
Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations
 
Minimum  Qualifications:
Bachelor's degree in related field and one year of area specific experience OR four (4) years of area specific experience.
Preferred Certifications:
CompTIA A+ and MCP – Microsoft Certified Professional Current certification required – or demonstrated equivalent experience.
MCSA – Microsoft Certified Systems Administrator.
MCSE – Microsoft

 
Preferred Qualifications:
 
Bachelor's degree in related field and one year of area specific experience OR four (4) years of area specific experience.
 

Background Verification (Suppliers shall use Info Cubic (IC) for background verifications.)
  Standard Background Verification
(Required for all new proposals)
Initial background verifications must contain:
1- Patriot Act/OFAC/BXA/Terrorist list Search
Any additional requirements stated by the Agency on the requisition
 
  (Suppliers Only)
To order, click on the link to the right:

 
 
  Instructions
 
The completed Background Verification will be attached (via an automated feed) to the candidates user profile under the Attachments Section.
Please make sure to always include the applicable proposal ID, contract ID, or requisition ID in the reference field when ordering.  It is also very important to double check that the name on the order being requested matches the candidate's name in the Covendis system.  Otherwise, the completed report will not be successfully uploaded to the candidates profile.

Additional Background Verification Services
  To be completed upon candidate selection:
 
1- State Criminal Record verification (past 7 years covering each State in which the candidate has resided)
1- Social Security Number Verification
1- Federal Criminal Records Verification (past 7 years)
 
  Education Verification   Yes  
  Employment Verification   Yes  
  Drug Screening
 
  Yes  
  MVR   Yes  
  (Suppliers Only)
To order, click on the link to the right:
   
  Instructions (If Applicable)
 
The completed Background Verification will be attached (via an automated feed) to the candidates user profile under the Attachments Section.
Please make sure to always include the applicable proposal ID, contract ID, or requisition ID in the reference field when ordering.  It is also very important to double check that the name on the order being requested matches the candidate's name in the Covendis system.  Otherwise, the completed report will not be successfully uploaded to the candidates profile.

Agency Certification(s)
Please read and understand the following statement carefully: I understand that a person who enters into an agreement in restraint of trade or in restraint of free and open competition in any transaction with the state may, upon conviction thereof, be punished by imprisonment for not less than one nor more than five years pursuant to OCGA 16-10-22. I further agree that when there is a prior agreement or understanding between a vendor and a state agency or state employee regarding the acceptance of any offer, such conduct is collusive, fraudulent and in restraint of trade and in restraint of free and open competition on the part of both the vendor and the state agency or state employee.  
  Do you agree with the above statement? Agree I