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Duration: 7+ Months
Submission Deadline: 11/18/2016
Under limited supervision, provides technical assistance to computer users and assumes responsibility for support and administration of the software/hardware in an entetprise level multi-server environment. Generates implements, maintains and monitors one or more of the following: operating systems, Internet/lntranet, document management systems, network data communications, telecommunication systems, repoffing management systems or other systems-level software packages. Provides order requisition function for software/hardware requests and technical assistance to computer users and vendors. Assists vendors and other technical support personnel in troubleshooting problems with the system. Follows up on all work activities and proactively conducts issue resolution. Assists in developing and maintaining change, issue, and problem management procedures and documentation. Analyzes problems and/or requests submitted by users and assesses priorities. Provides assistance and/or secondary support to Systems Administrator 3 functions,
Job Responsibilities & Performance Standards:
4. Coordinates installation and maintenance of on-line communications equipment with other technical suppolt personnel to assure maximum network throughput and minimum downtime.
l. Performs scheduled maintenance activities according to documented procedures, 2. Maintains servers and telecommunication equipment installing patches and updates,
l. Develops plans and documentation for computer/telecommunications inventory
t. Applies IT security standards, best practices, architecture, and systems to ensure the information systems security of the operation across the enterprise.
4, Participates in the development of detailed quality assurance plans to ensure systems function correctly, meet all business requirements and are in compliance with federal/state/business laws and regulations.
9, Installs hardware and software upgrades according to established specifications,
1 0, Installs predetermined and customized configurations to meet business requirements,
l . Plans appropriate personal training needs with supervisor in a timely manner.
16, Maintains knowledge of current trends and developments in the field by reading appropriate books, journals and other literature and attending related seminars, conferences and the like, Applies pertinent new knowledge to job. (Performed by all incumbents)
l. Attends internal and external educational programs and professional meeting as available for continuing professional education.
5. Demonstrates thorough knowledge of applicable rules and regulations by providing accurate information and technical assistance to unit personnel representative, employees and managers.
17, Other duties as assigned by management (Performed by all incumbents)
Associate degree AND five years experience providing software/hat•dware suppolt to an enterprise level multi-user computer network including experience provisioning and administering network components, telecommunications components, servers and operating systems environments. Or a Bachelor's degree in computer applications, computer technology or a closely related area AND three years experience providing software/hardware suppolt to an enterprise level multi-user computer network including experience provisioning and administering network components, telecommunications components, servers and operating systems environments. Documented strong systematic problem solving skills are a must.
Background Verification (Suppliers shall use Info Cubic (IC) for background verifications.)
Additional Background Verification Services
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