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Business Analyst
Ref No.: 15-00704
Location: Greenville, South Carolina
Business Analyst
Greenville, SC
3 Months

"Please submit candidates writing samples with their resumes
Job Description: Skilled technical writers with notable samples who enjoy working on complex, change-oriented projects with motivated team members will find this position both challenging and rewarding.

The Eligibility & Enrollment Member Management System (EEMMS) is a large IT project for the State of South Carolina to replace the State's aging eligibility system, and related applications with a modern, service-oriented architecture based system. This project is complex and will demand exceptionally high quality team members with good language skills, and a focus on delivery of high quality work products.

Role Summary/Purpose

The Technical Writer will work with various internal teams including the Customer, Project Director/Project Managers, Technical Director/Developers, and Business Analysts/SMEs in a development environment, to create business and technical project artifacts that will be utilized internally by the project team, executive management, agency staff and/or externally by vendors, CMS or other stakeholders. Additional responsibilities include writing compliant responses to Federally mandated CMS controls. We are looking for candidates who have a proven technical writing background with excellent error-free resumes and quality writing samples; highly organized, self-motivated, and can work independently in a fast-paced environment to produce multiple quality deliverables with varying deadlines. Candidates should be self-starters and creative problem solvers and have the flexibility to learn new products and technologies quickly. Candidates will be required to pass a skill assessment focused on grammer and original writing.

Essential Responsibilities
1. Write and edit documentation such as: application-specific artifacts, process flows and knowledge base content.
2. Independently perform research and conduct interviews with key SMEs.
3. Take ownership of documentation projects from initialization to completion.
4. Proactively revise documents as new facts and issues arise.
5. Work with compliance officers to expeditiously respond to mandatory security and system documentation.
6. Work alongside Business Analysts/SMEs and technical staff to understand the goals/objectives of the project in order to assist in creating deliverables and supporting project documentation.
7. Provide recommendations on deliverables to be produced as a result of analysis/design discussions.
8. Work with technical staff to produce documentation deliverables that are easy to for readers to comprehend.
9. Organize and write supporting continuing documentation as needed.
10. Select photographs, drawings, diagrams, and charts that augment users' understanding.
11. Aid in organizing and maintaining the project's SharePoint and Confluence document repositories.

Required Knowledge/Skills:
1. Excellent writing and editing skills.
2. 5+ years of related experience in IT including experience in a position requiring development of structured written materials and visual aids.
3. Minimum 3-6 years of technical writing experience.
4. Ability to communicate effectively, verbally and in writing; to interact effectively with internal and external vendors, project team members, management and agency departments, to build relationships and use facilitation skills with both technical and non-technical personnel.
5. Ability to own documentation projects from research and interviewing SMEs to writing and compiling content.
6. Ability to write, edit, and prepare graphic presentations of technical information for both technical and business personnel.
7. Ability to craft process documentation in both narrative and visual flows for a variety of audience types.
8. Demonstrable ability to effectively edit existing materials while retaining document integrity and revision control.
9. Demonstrable ability to incorporate Visio flows into written documentation.
10. Demonstrable ability to utilize advanced features in Miscrosoft Word.
11. Experience in organizing information in a way that is appropriate for technical explanations without losing sight of the needs and aptitude of the audience.
12. Ability to collaborate and coordinate with multiple teams and vendors.
13. Ability to work both independently and as a member of a team.
14. Ability to multitask and prioritize tasks effectively in order to meet deadlines.
15. Have proficiency/understanding of the MS SharePoint application.
16. Have proficiency/understanding of the Atlassian Confluence application (or other knowledge base).
17. Must be intermediate to advanced in Microsoft Office (Word, Excel, PowerPoint, Visio) and working with templates and style guidelines for branding consistency.
18. Keen attention to detail while maintaining the ability to see the big picture.
19. Ability to absorb and retain complex processes such as computer system components.
20. Demonstrable understanding of the rules of English grammar and usage.
21. Ability to accept changes and constructive criticism in a fast turn-around environment.
22. Prior experience with infrastructure documentation and writing explanations of how systems and databases interact.

Preferred Requirements/Skills:

1. BA in English, journalism, technical writing or similar discipline
2. BS degree in computer science or similar discipline

3. Prior experience in writing Advanced Planning Documents and/or Request For Proposals
4. Prior experience with writing Federal compliance documentation
5. Knowledge of multiple SDLC concepts and the interdependencies of documentation
6. Understanding of LEAN / Agile development style
7. Prior experience in configuration management documentation
8. Prior experience with answering audit controls in writing
9. Previous experience in a government environment
10. Previous experience working with RMS Archer.

Last Used
Database Platforms MS SharePoint Yes 2 Expert Within 1 Year 2 - 4 Years
Documentation/Language Ability to write, edit, and prepare graphic presentations of technical information for both technical and business personnel Yes 1 Lead Within 6 Months 2 - 4 Years
Documentation/Language Development of Visual Aids Yes 2 Expert Within 1 Year 2 - 4 Years
Documentation/Language Technical writing Yes 1 Lead Within 6 Months 2 - 4 Years
Documentation/Language Writing Advanced Planning Documents No 3 Expert
Education Bachelor of Science Degree Yes 1
Miscellaneous Detail oriented Yes 1 Lead Within 6 Months 2 - 4 Years
Miscellaneous Teamwork Yes 1 Lead Within 6 Months 2 - 4 Years
Miscellaneous experience in government IT projects as a business analyst or related duties No 3
Packaged Applications Atlassian product suite Yes 2 Expert Within 1 Year 2 - 4 Years
Packaged Applications MS Office (Word, Excel, PowerPoint, Visio) Yes 1 Lead Within 6 Months 2 - 4 Years
Program Management LEAN No 3
Program Management Software Development Lifecycle - SDLC No 3
Programming Languages BizAgi BPM Tools Yes 2 Expert Within 1 Year 2 - 4 Years
Specialties Communications Yes 1 Lead Within 6 Months 2 - 4 Years
Specialties RSA Archer No 3
Additional Skills: See SOW for more details.