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CRM Business Analyst
Ref No.: 15-00409
Location: Chester, Virginia
VITA
Chester, VA
4+ Months
In Person Only


Provide Business Analyst support for 2 projects.
Provide business analyst support for two projects - VITA OneStop and Demand Management. This position will support the development of a single request intake process and a demand management process and any associated sub-processes and will provide analyst support to the development of a new VITA OneStop customer portal. The Business Analyst will schedule, lead and document outcomes from requirements gathering work sessions and from process design and redesign work sessions, any of which may involve both internal and external VITA stakeholders. Prepare process and procedure documentation in accordance with established VITA policies, standards and guidelines. May prepare and/or deliver training to process participants and software end-users. Prepare draft project artifacts for Project Manager review. Provide additional support to the Project managers as required to ensure the success of both projects.  

Must have significant experience with business analysis, requirements definition, process design and redesign. Must be skilled in MS Visio, Project, Office and SharePoint. Must have experience facilitating diverse stakeholders. Experience with organizational change management preferred. Excellent written and verbal communications skills.
Skill
Required / Desired
Amount
of Experience
 
Business Analysis and Requirements definition
Required
5
Years
Process design and redesign
Required
5
Years
MS Visio, Project, Office
Required
5
Years
Sharepoint
Required
2
Years
Organizational change management
Required
2
Years
 
 
 
 
Global Candidate Requirements
Skill
Required / Desired
Amount
of Experience
 
 
 
 
 
 
Questions
 
 
Description
 
Question 1
Please list candidate's email address that will be used when submitting E-RTR.
Question 2
Position is located in Chester, VA