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Support Analyst - PIMS
Ref No.: 15-00367
Location: Harrisburg, Pennsylvania
PDE: Pennsylvania Department of Education
Harrisburg, PA
3+ Months
In Person Only


This is NOT a traditional Help desk support role with PC, network, server skills but rather the candidate must have Analytical and Statistical experience to support and troubleshoot the PAsecureID application.

IMPORTANT: This is NOT a traditional Help desk support role with PC, network, server skills but rather the candidate must have Analytical and Statistical experience to support and troubleshoot the PAsecureID application.

The resource will performing the research and information gathering to support PAsecureID mismatch resolution.

Through the PAsecureID application, school districts are able to create a PAsecureID for students.  There are times when a student transfers to another school district or school and the ID could be mismatched, or the student registers with a different spelling of their name which causes a mismatch in PIMS and other systems.  This resource would receive requests and perform research and analysis to identify where a correction needs to be made to ensure association of the correct PAsecureID with the student.  It is also necessary to identify when two different students are sharing a single PAsecureID and when a single student has two or more PAsecureIDs.  This individual needs to have strong analytical skills. 
Skill
Required / Desired
Amount
of Experience
 
Customer service skills
Required
1
Years
Strong Analytical & Statistical Troubleshooting Experience
Required
2
Years
Excellent Written & Oral Communication Skills
Required
2
Years
Able to work independently
Required
3
Years
Ability to use Access & Excel
Highly desired
3
Years
Outlook
Desired
1
Months
Application Support Experience
Desired
3
Years
Service Now
Nice to have
6
Months
 
 
 
 
Global Candidate Requirements
Skill
Required / Desired
Amount
of Experience
 
 
 
 
 
 
Questions
 
 
Description
 
 
 
Question 2
Please provide candidate email address here.
Question 3
Please make sure the candidate submits the E-RTR following the correct process.
Question 4
Position is located in downtown Harrisburg. The selected resource will be responsible for own parking costs. Please confirm the resource is comfortable with this.
Question 5
Initial duration of position will be for 3 months. There is the possibility of a 1 year extension past that date. Please confirm the resource is comfortable with this.
Question 6
This position requires an in person interview in Harrisburg, PA. Interviews will take place Wednesday, April 8th and Thursday, April 9th. Please confirm the resource can be available.
Question 7
Position is 40 hours per week, onsite, in Harrisburg PA. Please confirm the resource is comfortable with this.
Question 8
Please be sure to review the Complete Description of the project to understand the responsibilities of the position.