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Network Engineer
Ref No.: 15-00129
Location: Columbia, South Carolina
Department of Revenue
Columbia, SC
12 Months
Remote Work Availability: 25%

This job is 75% hands on, 25% R&D. Assists in the planning, forecasting, implementation, and identification of resource requirements for network systems (including wireless) of moderate complexity. Participates in network planning, network architecture design and engineering. Integrates and schematically depicts communication architectures, topologies, hardware, software, transmission and signaling links and protocols into complete network configurations. Evaluates new products, performs network problem resolution and assists in the development and documentation of technical standards and interface applications. Monitors protocol compatibility, performs system tuning and makes recommendations for improvement.



This specific Statement of Work is for a contractor that demonstrates an expert knowledge of designing, implementing and support of agency VMWARE solutions. This individual will need to work with various application and infrastructure groups to understand requirements for each area of the organization. Design documentation will need to be produced documenting final deployment details along with support procedures as needed. Architectural technical and documentation skills are equally important for this position.

General duties include effectively researching, prototyping, and provide guidance leading to solutions with our strategic direction initiatives, that includes but is not limited to monitoring system infrastructure and security and assisting in supporting disaster recover/failover scenarios.

This position at the South Carolina Department of Revenue is one of multiple that will form a team of highly experienced IT professionals with time sensitive challenging projects. This contractor will be one member of a team that is comprised of proven experts in some or all of the fields of networking, virtual environments, security, encryption, network automation, centralized IT management, Microsoft server, system, and networking environments. This intent of this work order is to provide implementation and maintenance support on the network and networked systems at the SC Department of Revenue.
Under general supervision, the contractor will serve as an engineer and architect specialist reporting directly to a functional manager. Contractor will be a team member that ensures the stability and integrity of network, data and server services through monitoring, maintenance, support, and optimization of all server and infrastructure systems. This individual has 24/7 on-call responsibilities shared with the group.


- Effectively interact and communicate with peer to Director-level IT professionals.
- Provide feedback to team regarding product issues, enhancements and new features.
- Must have initiative, drive and be a self-starter.
- Ability to ask pertinent questions of others.
- Proactively seek to identify, communicate and implement process related improvements.
- Effectively manage multiple tasks and activities concurrently and able to provide periodic status updates to key stakeholders
- Collaborate extensively with peers and management to resolve client issues while actively contributing to a growing knowledge network that improves the effectiveness of our team and the information available to our clients.
- Prioritize numerous issues of varying severity, and effectively manage the resolution of all issues within accepted service levels. This includes ownership of the data entered into the Helpdesk system and appropriately updating both client and appropriate employees of status of all issues on a timely basis.
- Good customer skills, be attentive to detail, and responsive to customer tickets.

- Troubleshoot and recommend technical solution.
- Develop workaround solutions as appropriate.
- Monitor and assess current systems and recommend hardware and software enhancements
- Act as technical resource for other IT analysts and business units by resolving complex computer equipment and systems problems
- Diagnose and resolve problems related to hardware, software, or operator error, and resolve or repair
- Escalate complex problems to other groups, Help Desk, or vendors for resolution or for support under maintenance agreements; oversee vendor work
- Install, configure, test, monitor, and maintain system and application hardware, software, and peripherals for users; install and configure servers in collaboration with WAN group
- Perform equipment and software upgrades
- Lead and execute small projects
- Maintain familiarity with current computer and network products
- Adhere to corporate information security guidelines and promote information security among coworkers
- Qualified candidate will be responsible performing root cause analysis/resolution.
- Performs other duties and special projects as assigned.

- At least 8 years experience in Information Technology.
- VCP certification required, or five years equivalent experience in VMWARE
- Proven experience resolving problems in enterprise environments with known issues on both the SAN and Vmware front.
- Knowledge of Virtual Machine operation, strengths, and weaknesses.
- Experience with VMware ESX administration
- Creating architectural documentation for VMware and SAN improvements based on industry best practices.
- Capacity planning based on technical analysis research
- Up to date expert level knowledge on various Vmware infrastructure product lines (Desktop virtualization, SQL virtualization)
- Experience in monitoring infrastructure systems for Windows environments
- Strong interpersonal, written, and oral communication skills a must.
- Able to conduct research into infrastructure issues and products as required.
- Leading effective team meetings
- Ability to present ideas in user-friendly language.
- Highly self motivated and directed, with keen attention to detail.
- Prov
- en analytical and problem-solving abilities.
- Experienced hardware troubleshooting.
- Able to effectively prioritize tasks in a high-pressure environment.
- Strong customer service orientation.
- Experience working in a team-oriented, collaborative environment.

REQUIRED CERTIFICATION: VCP certification required, or five years equivalent experience in VMWARE.

Highly Preferred
- Experience within a NIST and/or PCI environment.
- Experience and working knowledge of backup products and methodologies.
- Experience with Change Management
- Ability to craft proactive and automated scripts and tools
- Support of web-based applications for internal (intranet) sites and external (Internet) sites.
- Hands-on technical knowledge of network and server operating systems
- Working technical knowledge of current network hardware, protocols, and Internet standards, including TCP/IP, and DNS, DHCP.
- Experience in developing and maintaining documentation for policies, procedures, and best practices.
- HANDS ON experience analyzing, designing, DOCUMENTING, and deploying large scale virtualization and SAN environments
- Experience designing 99.9% uptime environments (HA and DR experience required)
- Experience designing and supporting EMC storage, including but not limited to EMC NS-480, VNX 5700, and VMAX storage lines.
- Experience designing backup strategies for large scale organizations based on best practices
- Experience with backup tools like AVAMAR

- Knowledge of software development lifecycles and migrations from different environments, such as development, production, etc...
- Expert on Windows Server 2008/2012
- Expert with Active Directory administration
- Experience with firewalls, web filters
- Experience with Projects operating under PMI methodology
- BA, PM, QA certifications & experience
- Advanced in Windows Server 2008, 2012, Active Directory administration.


- Current industry certifications for Microsoft, Security, VMware, Brocade, Cisco
- EMC certified (Information Storage and Management "EMCISA and Backup/Recovery "EMCBA minimum) or five years equivalent experience.
Last Used
Miscellaneous EMC Storage No 1 Intermediate Currently Using 4 - 6 Years
Networking & Directories Virtualization Yes 1 Advanced Currently Using 4 - 6 Years
Networking & Directories Virtual LAN (VLAN) No 1 Advanced Currently Using 4 - 6 Years
Operating Systems/APIs VMWare Yes 1
Operating Systems/APIs VMware ESX/ESXi Yes 1
Operating Systems/APIs storage area network (SAN) No 1 Advanced Currently Using 4 - 6 Years
Operating Systems/APIs Windows Server 2008 No 1
Operating Systems/APIs Windows Server 2012 No 1
Program Management Change Management No 1
Protocols DHCP No 1
Protocols DNS No 1
Protocols TCP/IP No 1
Specialties AVAMAR No 1
Additional Skills: This position requires VMWARE experience. This is a VMWARE position.