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Business Analyst 3
Ref No.: 15-00099
Location: Austin, Texas
Texas Department of Public Safety (DPS). 
Austin, TX
7 Months Approx.

"due date February 5, 2015"

The Department of Information Resources (DIR) requires the services of one Business Analyst, hereafter referred to as Worker(s), who meets the general qualifications of ITSAC Business Analyst 3 Category, Emerging Technology Type and the specifications outlined in this document for the Texas Department of Public Safety (DPS). 
            All work products resulting from the project shall be considered "works made for hire” and are the property of the DPS.  DPS may include pre-selection requirements that potential Vendors (and their Workers) submit to and satisfy criminal background checks as authorized by the Texas law. DPS will pay no fees for interviews or discussions, which occur during the process of selecting a Worker(s).
·         Assist in the development of configuration management (CM) standards, procedures and plans and implement all configuration management policy and standards in keeping with DPS business requirements.
·         Ensure that changes to the configuration management methods and processes within DPS are properly approved and communicated.
·         Interface with process managers and key stakeholders for change, problem, release and asset management processes to ensure a clearly defined methodology for developing an accurate Configuration Management Database (CMDB) is established and maintained.
·         Identify and maintain the original configuration of requirements, design, and related documentation for both hardware and software.
·         Plan the population and management of the CMDB along with associated central libraries, tools, common codes and data and ensure the regular housekeeping of the system.
·         Ensure that CIs are uniquely identified with naming conventions.
·         Ensure the proper baseline identification of configuration items, perform periodic audits, and provide verification of version release configuration items.
·         Maintain status accounting records to ensure that current and historical configurations of products can be accurately determined throughout the product life cycle.
·         Based on configuration audits, ensure that the physical IT inventory is consistent with the CMDB reported inventory and initiate the necessary corrective action.
·         Create and populate project libraries and maintain project status information and status accounting records and reports.
·         Responsible for configuration planning and version control integrity for software and non-software baselines and associated quality assurance process audits.
·         Validate compliance with CM policies and procedures, and report operational and usage metrics on an ongoing basis Provide management reports as required.
            Minimum Requirements:
Years Skills/Experience
8 Experience in hardware and software asset and configuration management as well as knowledge of IT service management processes.
8 Experience with FrontRange HEAT, ServiceNow, BMC Atrium, and BMC Remedy ITSM or a similar industry solution.
8 Familiar with any of the following: discovery products including Microsoft SCCM, BMC Software Asset Management; reconciliation of discovery data in BMC CMDB environment; and integration of discovery solutions with CMDB or a similar industry solution.. 
8 Knowledge of MS SQL, query-writing, reporting tools (ie: Crystal Reports, BIRT, or a similar industry solution) relational databases.
8 Candidates must have excellent organizational, communication, and problem solving skills. Candidates should have proven understanding of IT business needs and knowledge of IT industry standard best practices.
8 Experience creating data integration and workflow applications with Microsoft SQL Server Integration Services (SSIS) to migrate data from disparate data sources into an enterprise data warehouse.
Years Skills/Experience
8 The ideal candidate will hold ITIL Foundation v3.0 certification and have applied knowledge of real-world environments in both the Service Management focus area and have experience implementing a CMDB in a customer environment.