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Health & Environmental Control Department
DAILY DUTIES / RESPONSIBILITIES:
Assists Agency staff with the receipt of device packages, validation of contents with packing slips and purchase orders, documentation of items using Agency processes for Asset Management, labeling of Assets, tracking of Assets through the deployment process, installation of device into Active Directory, configuration of the Agency device (including installation of operating systems and software), configuration testing, and installation of devices or systems at desk-side. Possesses a strong understanding of device management, Windows operating systems, customer support, system support and troubleshooting, and management of devices in a networked environment. Follows prescribed processes and procedures, and provides information to Manager to assist in process improvement. Diagnoses, isolates and resolves technical and software problems and performs problem resolution with support team and vendor.
Performs work that is documented and performed in conjunction with Agency employees. Works with Agency staff to identify any issues and assist in the creation of resolutions for technical and business process issues associated with the Asset Management and Configuration teams.
The position will be utilized between 37.50 and 40 hours per week for the duration of this project. The candidate will work closely with the Service Integration Section to identify, prioritize, and schedule workload and implementation following Agency IT standards, policies and procedures.
Module support of the project.
DHEC will require that selected personnel sign the DHEC confidentially agreement and/or Business Associate (BA) agreement if applicable.
DHEC will not accept any offers including an "up-lift charge. The rate paid per consultant must not exceed the maximum rate established for this position described in the State contract terms.
Contractors must be onsite during each week throughout the term of the contract.
Follow agency IT Standards, policies, and procedures to include documentation.
All timesheets shall be entered and approved in a timely manner per State contract terms. The State will not pay any extra costs (i.e. Travel, employee benefits, insurance, room and board, etc.) for temporary employees under this contract.
DHEC will provide:
All required network accounts, access rights and tools to complete tasks.
Staff to assist with any application or procedure questions.
State vehicles and scheduling of vehicles for distribution of hardware.
Workstation and required software.
REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
1. WINDOWS 7
2. WINDOWS 8
3. ACTIVE DIRECTORY
PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
1. A+ CERTIFICATION
2. MS SYSTEM CENTER CONFIGURATION MANAGER
3. NUMARA/BMC FOOTPRINTS
REQUIRED EDUCATION: Associates Degree in a relevant field of work or equivalent work experience.
REQUIRED CERTIFICATIONS: NONE
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