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Technical Writer 3
Ref No.: 14-01484
Location: Austin, Texas
Texas Health and Human Services
Austin, TX
12 months

2000 hours

I. DESCRIPTION OF SERVICES
The Department of Information Resources (DIR) requires the services of one Technical Writer, hereafter referred to as Worker(s), who meets the general qualifications of ITSAC Technical Writer 3 Category, Core Technology Type and the specifications outlined in this document for the Texas Health and Human Services (HHSC).

All work products resulting from the project shall be considered "works made for hire and are the property of the HHSC. HHSC may include pre-selection requirements that potential Vendors (and their Workers) submit to and satisfy criminal background checks as authorized by the Texas law. HHSC will pay no fees for interviews or discussions, which occur during the process of selecting a Worker(s).

HHSC Enterprise Access Management is seeking one skilled Technical Writer 3 who meets the qualifications identified below to assist with the Consolidated Provisioning Request System (CPRS) project.

Minimum Requirements:
Years Skills/Experience
8 Experience developing and maintaining a variety of technical, user, and process documentation for software
8 Experience developing online help guides, context-sensitive help, tool tips, FAQs for integration with web-based applications (in formats such as HTML5, WebHelp, PDF, Word, XML, DITA).
8 Experience working directly with software developers and business analysts to obtain raw information for transformation into usable documentation
8 Experience with HTML-based publication authoring tools, such as: Adobe RoboHelp, MadCap Flare, WordPress, Confluence, Macromedia HomeSite, etc.
8 Microsoft Office suite (including Word, Excel, Visio, PowerPoint), Adobe Acrobat X Pro
2 Experience developing training guides and simple, computer-based training tutorials
2 Creating help for use in responsive UI design (for viewing on a variety of mobile and desktop devices)

Preferences:
Years Skills/Experience
2 Exposure to identity management and security software, such as IBM's Security suite (formerly known as Tivoli Identity and Access Management), and its supporting infrastructure: SQL, DB2, Web Services, LDAP, XML, Active Directory. J2EE technologies including JavaScript, Java, J2EE, JSP, Struts. Service Oriented Architecture/Web Services Security
2 Wireframe tools (e.g., Balsamiq, Axure)
2 Assisting with user acceptance testing