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IT Support Professional for Hardware and Software (HW/SW)
Ref No.: 14-01242
Location: Pueblo or Denver, Colorado
Dept. of Human Services
Pueblo or Denver, CO
4 months

This is an urgent need: First Best Candidate will be selected. Selection may occur before Submission Deadline. Please submit your Candidates ASAP.

Will accept candidates for located in Pueblo or Denver.
Statement of Work - Tier I/II Deskside Support
Scope of Work
Windows 7 Operating System / Office 2010 Software upgrade project
Title: Customer Service Training Support Specialist
The Customer Service Training Support Specialist will be responsible for contacting Department Human Services (CDHS) customers following the (CDHS) Windows 7 / Office 2010 Software upgrade / migration project.

General Summary:
The Customer Service Training Support Specialist role will provide a high level of over the phone /remote access training for CDHS Computer customers.
Responsibilities Include:
Contacting each customer after their computer has been migrated;
Survey / interview each customer to ensure that software questions are answered;
Provide a 10 to 20 minute over the phone and using remote control) individual training session;
Follow-up with the migration team regarding all unresolved computer upgrade related issues;
Document migration related issues.

Type Qualification Description Competency Experience Required
Skills Active Directory Novice No
Skills Communication skills u verbal and written Yes
Skills McAfee Proficient 6 mths - 1 yr No
Skills MicrosoftOffice Advanced 1-2 yrs Yes
Skills Windows 9x/2000/XP/NT/Vista/7 Advanced 2-3 yrs No
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