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Support Analyst - PIMS
Ref No.: 14-01136
Location: Harrisburg, Pennsylvania
Department of Education
Harrisburg, PA
10 Months

Either Go To Meeting Web Cam or In Person interview

This is NOT a traditional Help desk support role with PC, network, server skills but rather the candidate must have Analytical and Statistical experience to support and troubleshoot the PAsecureID application.

IMPORTANT: This is NOT a traditional Help desk support role with PC, network, server skills but rather the candidate must have Analytical and Statistical experience to support and troubleshoot the PAsecureID application.

The resource will performing the research and information gathering to support PAsecureID mismatch resolution.

Through the PAsecureID application, school districts are able to create a PAsecureID for students. There are times when a student transfers to another school district or school and the ID could be mismatched, or the student registers with a different spelling of their name which causes a mismatch in PIMS and other systems. This resource would receive requests and perform research and analysis to identify where a correction needs to be made to ensure association of the correct PAsecureID with the student. It is also necessary to identify when two different students are sharing a single PAsecureID and when a single student has two or more PAsecureIDs. This individual needs to have strong analytical skills.
Skill
Required / Desired
Amount
of Experience
Expertise Rating
Customer service skills
Required
1
Years
Analytical & Statistical Troubleshooting Experience
Required
2
Years
Good Written & Oral Communication Skills
Required
2
Years
Work independently
Required
3
Years
Ability to use Access & Excel
Highly desired
3
Years
Outlook
Desired
1
Months
Application Support Experience
Desired
3
Years
Service Now
Nice to have
6
Months
Global Candidate Requirements
Skill
Required / Desired
Amount
of Experience
Expertise Rating
Certification and Screening Criteria
Add
Remove
Description
Valid
Location(s)
Date Achieved
Expiration
Date
Cert #
Y/N
Comment
Show to
Required before Engagement
Questions
Add
Remove
Description
Question 2
Please provide candidate email address here.
Question 3
Please make sure the candidate submits the E-RTR following the correct process.
Question 4
Position is located in downtown Harrisburg. The selected resource will be responsible for own parking costs. Please confirm the resource is comfortable with this.
Question 5
Interviews (web cam for in person) will take place on August 28 and 29. Please confirm the resource will be available either day.
Question 6
Position has a total of 960 hours available.
Question 7
Position is 40 hours per week in Harrisburg, PA. Please confirm the resource is comfortable with this.