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Desktop Field Tech HDA3 SC3
Ref No.: 14-01128
Location: Little Rock, Arkansas
Department of Career Education
Little Rock, AR
2 Months approx


The Desktop Field Technician will provide end users with assistance solving computer related problems, such as imaging, LAN connection, malfunctions and program problems. This is a 90 day engagement supporting the move to a new building.

90 Day Engagement
Travel Required - travel expenses reimbursed.
Valid Driver's License
Current Vehicle Insurance Certificates
Local Candidates to Little Rock Area Only: In-person interviews in Little Rock

Additional staff needed to support the move to a new building in Little Rock and also supporting additional field offices and other technical staff is engaged to support this effort.

The Desktop Field Technician position will provide the Arkansas Department of Career Education (ACE) end users with, desktop, laptop, tablet, and peripheral device support. This position will be based out of the Little Rock Office and provide end user support in the surrounding area. This job will require travel to field offices. The use of State Vehicles may be available at times, but most often the Desktop Field Technician will be responsible for providing their own transportation.

This position will be the "eyes and ears in the field for ACE. Selected candidates must have exceptional customer service skill and be willing to take "ownership of the business assigned to them.

General Description
Tests, maintains, and monitors computer programs and systems, including coordinating the installation of computer programs and systems. Coordinates and links computer systems, within an agency and the state, to increase compatibility and to share information. Consults with management to ensure agreement on system principles. Expands or modifies systems to serve new purposes or improve work flow. Determines computer software or hardware needed to set up or alter system.

In addition, this person will be required to provide limited after hours support, 24 x 7 on a rotating basis.

Qualifications:
PC Imaging
Windows XP/7/8 operating system
Active Directory
Experienced in Microsoft Office Suite
File and Print Management
Cicso Switch set-up and troubleshooting
Remote Access Management (LogMeIn)
Wireless Communications (including wireless device provisioning and data restore)
PC Application support
Must possess strong customer service qualities and the ability to work in a team environment
Must have outstanding problem solving capabilities, strong analytical skills and be able to handle multiple tasks concurrently
Must have strong verbal communication skills
Strong customer service qualities and the ability to work in a team environment

Responsibilities:

Meet with customers' to compile, identify and determine job specifications needed to develop new processes, update and modify or correct existing programs and systems.
Installation, configuration, troubleshooting and maintenance of PC hardware and desktop software, such as MS Office, Anti-Virus, Adobe, SAP, etc.
Provide expert level escalation and technical leadership
Support and maintain all customers software and systems, including servers, workstations and software.
Provide support for Microsoft operating systems, especially Windows XP, Windows Vista/7/8, and Windows Server 2003, 2008
User, group, and computer creation and management within a Microsoft Active Directory environment
Provide support on maintaining and configuring Microsoft Active Directory Group Policies to manage desktop client configuration and settings
Performs systems maintenance activities through error reports, user modification requests and system problems.
Provide 24x7x365 on call support
Microsoft SCCM administration and software deployment
Learn and Assist in Management of Cloud Computing Environment (i.e. Office 365 and Google Apps for Government)
Assist users with setting up and operating workplace mobile devices (iPads, iPhones, Windows Tablets)
Learn and Support MAC Laptops/PCs (on a limited basis)
Skill
Required / Desired
Amount
of Experience
Expertise Rating
Windows Desktop OS (XP\Windows7)
Required
4
Years
Active Directory Administration
Required
4
Years
Desktop\Laptop\Tablet Hardware
Required
4
Years
CISCO Switches
Required
4
Years
Group Policy Administration
Highly desired
2
Years
Remote Access (LogMeIn)
Highly desired
2
Years
Certifications (MS, Cisco, CompTAI)
Required