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Help Desk Support I
Ref No.: 14-01099
Location: Denver, Colorado
Department of Personnel & Administration
Denver, CO
2 Months


STATEMENT OF WORK
Deskside Support (DSS), Office of Information Technology (Client) at
Department of Personnel & Administration (DPA)

INTRODUCTION
The Governor's Office of Information Technology (Client) is seeking a qualified vendor to provide 1 "leased workers " for no more than 40 hours per week and up to a maximum of 26 weeks for assistance in installing, updating and moving IT equipment fixing IT "issues. "
BACKGROUND
Currently the desktop support team provides day-to-day computer support for DPA for over 400 desktops, laptops, and mobile computers deployed 3 primary locations for DPA. Due to lack of sufficient DSS staff to meet the needs of supporting the large number of PCs and peripherals DPA DSS must use contract work to close this gap in support capability.
PURPOSE
Need high quality end-user IT support, which includes the installation, operation and maintenance of IT user desktop hardware and software. The current full time DSS staff member who supports DPA will be leaving April 7th. Need a contractor to fill in the gap until a full time DSS technician is hired and trained.
SCOPE
The Vendor shall be responsible for providing qualified candidates to:
  • Provide technical assistance for user questions/issues on Windows XP and 7 and Microsoft Office 2003 and 2010
  • Resolve computer problems
  • Image computers using FOG Open Source software
  • Install and perform minor repairs to computers and peripheral equipment
  • Set up equipment for employee use
  • Maintain records of daily hardware installations
  • Perform DoD wipe of surplus equipment

  • Update/create documentation and processes
Qualifications
Type Qualification Description Competency Experience Required
Skills Desktop break/fix resolution Advanced 4-5 yrs Yes
Skills Microsoft Office 2003 Advanced 4-5 yrs Yes
Skills Microsoft Office 2010 Proficient 2-3 yrs Yes
Skills Norton Ghost Software Proficient 1-2 yrs Yes
Skills Windows 7 Proficient 1-2 yrs Yes
Skills Windows XP Proficient 4-5 yrs Yes
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