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Dept. Human Services
In Person Only
Technical Writer develops & maintains user & technical documentation and project process documentation for Application Teams. TW understands the user's view of applications and /or technology and is able to put procedures in a logical sequence.
"TW 2 - Years of Relevant Experience: 3 to 5 years.
Preferred Education: 4 year college degree or equivalent technical study
Role Description: All roles specified in TW 1 --- Develop, enhance, and maintain user documentation for multiple applications including documentation required for the operations provider.
Develop on-line source documentation as appropriate.
Maintain documentation libraries and subscription lists.
Identify, create, revise, and maintain documentation and templates needed by the Application Teams.
Ensure appropriate control access/use of documentation materials.
Maintain application and user documentation.
Ensure messages and terminology is consistent across all written materials.
Research and complete documentation service requests.
Communicate and work with customers and other Client Telecommunications personnel as necessary.
Work with Application Team members to enhance their understanding of end-user and technical documentation.
Communicate accurate and useful status updates.
Manage and report time spent on all work activities.
Follow quality standards.
Ability to work in a team environment
Complete assigned tasks.
Strong communication skills; both written and spoken. Plus the following:
Review and prioritize documentation service requests.
Determine procedures for use of on-line documentation tools and version control documentation as appropriate.
Assist or guide other Technical Writer as needed to develop and maintain user and technical documentation for their assigned applications.
Educate both business and technical groups on the essential need for developing and using standard documentation for all processes.
Organize and prepare work effectively to facilitate proactive resolution of problems, rather than reactive.
Research problems before approaching Lead Technical Writer or Team Lead for assistance.
Assist the Application Team Lead in monitoring budget by providing estimated-time-to-complete and actuals for assigned tasks.
Identify and make recommendations around documentation and templates needed by the Application Teams.
Work with users and other Commonwealth personnel to ensure that the solutions meet Commonwealth business requirements.
Identify and initiate continuous improvement opportunities.
Direct the development of accurate estimates for documentation requests/activities as required
Develop options and recommendations to assist documentation team members in resolving issues.
Lead efforts in developing and facilitating implementation of the Documentation team goals and metrics.
Develop workable, practical, measurable work plans defining activities, schedules and tasks with Team Leads and the Lead Technical Writer
Review and understand the Application Teams workplan.
Anticipate and resolve issues specific to the team.
Determine time estimates and schedule for own work and resolve issues in a timely manner.
Identify and track issues, risks and action items. "
Global Candidate Requirements
Certification and Screening Criteria
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