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Web Systems Help Desk and Web Development support specialist, Level 2
Ref No.: 14-01035
Location: Washington, District of Columbia
United States House of Representatives
Washington DC 
2 Years Base and 3*1 option years

The contractor shall provide a full-time Web Systems Help Desk and Web Development support specialist working onsite to support the House Web Systems branch. This contract resource will receive technical direction and guidance from the House Web Systems manager for Web Assistance.
•    Monitoring and answering phone and email requests to a government web support helpdesk 9am - 5:30pm weekdays.
•    Providing technical support for 100 Congressional websites on a Drupal based platform, and upwards of 400 other Congressional websites deployed on a variety of residual systems, platforms and softwares proprietary to the House and supporting vendors.
•    Responding to requests covering a broad range of support from assisting customers in the simple entry of content in web- based content management systems, to troubleshooting customer access difficulties, to correction of difficult coding issues.
•    Sometimes answering or appropriately redirecting questions relating to the House of Representatives, the web or computer systems in general.
•    Conducting trainings and/or participating in meetings on technical systems - in person, conference or via remote access.
•    Real-time self-completion of requests, or redirection of requests to appropriate personnel as necessary.
•    Logging of all requests into a customer tracking system (Remedy).
•    Updating and maintenance of other forms of work reporting and tracking as necessary.
Experience/Qualifications Required 4-6 years of defined experience :
          •    Demonstrated ability to code and troubleshoot HTML and CSS.
•    Well-rounded knowledge of web technologies, web development tools, usage of social media, content management systems and computer systems.
•    Additional expertise in Drupal, PHP, JavaScript, AJAX a plus.
•    Capable of quickly learning and troubleshooting proprietary, government platforms and systems.
•    Excellent problem solving and troubleshooting skills.
•    Ability to Client, understand and communicate technical solutions and instructions with customers of varying levels of experience and understanding of technical issues.
•    Poise and professionalism in all customer communications.
•    Adaptation to multiple tasks and shifting work objectives.
•    Reliable attendance and timely completion of work tasks and objectives.

Important Information required:
  • Detailed resume, biography, or curriculum vitae (CV) of candidate,
  • Salary Information.
  • Shall include a signed statement (electronic signature or emailed acknowledgment acceptable) from that resource, stating that he or she is affiliated, or plans to be affiliated, with the Offeror for purposes of these  requirements. Failure to include such a statement for each representative resume submitted may render the Offeror's proposal non- responsive to the requirements of the solicitation, and such proposals may not receive further consideration.