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Web Design and Drupal Theming Support Specialist, Level 1
Ref No.: 14-01031
Location: Washington, District of Columbia
United States House of Representatives
Washington, DC
2 Years Base and 3*1 option years

STATEMENT OF WORK:

The contractor shall provide a full-time Web Systems Help Desk and Web Development support specialist working onsite to support the House Web Systems branch. This contract resource will receive technical direction and guidance from the House Web Systems manager for Web Assistance.

RESPONSIBIILITIES :

Monitoring and answering phone and email requests to a government web support helpdesk 9am - 5:30pm weekdays.
Providing technical support for 100 Congressional websites on a Drupal based platform, and upwards of 400 other Congressional websites deployed on a variety of residual systems, platforms and software's proprietary to the House and supporting vendors.
Responding to requests covering a broad range of support from assisting customers in the simple entry of content in web- based content management systems, to troubleshooting customer access difficulties, to correction of difficult coding issues.
Sometimes answering or appropriately redirecting questions relating to the House of Representatives, the web or computer systems in general.
Conducting trainings and/or participating in meetings on technical systems - in person, conference or via remote access.
Real-time self-completion of requests, or redirection of requests to appropriate personnel as necessary.
Logging of all requests into a customer tracking system (Remedy).
Updating and maintenance of other forms of work reporting and tracking as necessary.

Experience/Qualifications Required 1-3 years of defined experience :

Strong web design and visual presentation abilities as demonstrated through a Portfolio of work.

Demonstrated ability to code and troubleshoot HTML and CSS without reliance on WYSIWYG editors.
Expertise in web graphic design tools and software such as Adobe Photoshop, Adobe Fireworks, Adobe Illustrator.
Solid knowledge of web technologies, web development tools, social media integration and use.
Experience creating Drupal Themes a significant plus.
General knowledge and experience with web content management systems and project tracking software.
Flexible and adaptable to new technologies, changing priorities and processes.
Ability to multitask, work as part of a development team, and work independently on projects without extensive direction.
Excellent customer communication skills - written and verbal.
Ability to interact professionally with Congressional staff.


Important Information required:

  • Detailed resume, biography, or curriculum vitae (CV) of candidate,
  • Salary Information.
  • Shall include a signed statement (electronic signature or emailed acknowledgment acceptable) from that resource, stating that he or she is affiliated, or plans to be affiliated, with the Offeror for purposes of these requirements. Failure to include such a statement for each representative resume submitted may render the Offeror's proposal non- responsive to the requirements of the solicitation, and such proposals may not receive further consideration.