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Department of Health and Human Services
Remote work Availability : 25%
SCOPE OF THE PROJECT:
The Replacement Medicaid Management Information System (MMIS) and Eligibility and Enrollment Member Management (EEMS) projects are two of the largest IT projects for the State of South Carolina. They are multi-year efforts to replace the State's aging MMIS, eligibility system, and related applications with a modern, service oriented architecture (SOA) based system. The South Carolina Department of Health and Human Services (SCDHHS) is planning a multi-vendor approach, which will demand exceptionally high quality team members.
DAILY DUTIES / RESPONSIBILITIES:
SCDHHS is seeking an Enterprise Quality Office Director with the information technology knowledge, vendor management, and interpersonal skills necessary to enable success on this high-visibility project. The primary goal for this position is to establish an Enterprise Quality Office that is flexible, consistent and pragmatic in how programs/projects address overall quality, irrespective of the nature of the services delivered or methodology used. The Enterprise Quality office is the single-point of contact for all oversight, and governance whether internal or external, for communicating and responding to all stakeholders and teams.
Additional goals for the Enterprise Quality Office Director are to develop strategic plans, supervise quality assurance personnel and manage budgets and allocation of resources for a quality assurance office. The Quality Office Director will also coordinate with CIO, PMO, IT Services and Security to provide governance in setting and maintaining quality assurance standards and best practices for the Department. With the CIO and PMO supports the use of software development and quality assurance processes and tools in the design, configuration, development, and maintenance of systems.
Specific Responsibilities of this role:
Write, with collaborative buy-in from all parties, a practical methodology for project quality management
Help establish a plan and effective team for future improvements in project management and PMO functions, including areas for development, software tools requirements, and staffing requirements, to obtain specific results
Leverage existing processes (e.g., CPO, CMS, etc.) and tools to assess projects and determine level of Quality Office oversight required
Publish, champion, and revise plans in partnership with all stakeholders
Leverage enterprise Project Management Standards and Milestone reporting requirements (MITA 3.0, XLC, etc.) to enable standardized reporting, aggregation and measurement of projects to various stakeholders and executives
Ensure that project health checks are conducted regularly and the issues raised through them are tracked and remediated.
Lead and encourage project retrospectives or specialized post-project reviews as necessary based on incident trends.
Establish and help create effective ways of sharing and learning from lessons learned
Develop response strategies and processes for high-criticality issues for projects.
Review historical, existing and ongoing projects to understand lessons learned and build them into a continuous improvement plan
Apply the principles of best practice guidelines from areas like Agile, Lean and Six Sigma.
REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
The Enterprise Quality Office Director role has two major attributes: deep process improvement understanding, and leadership ability. Candidates must display excellence in both areas.
Demonstrated successful leadership and management experience with supervisory responsibilities (7+ years).
Experience in business process management (BPM) systems.
Impeccable integrity. This project will have very high visibility and will impact significant expenditures of public funds. Candidates must be confident with their abilities to make correct decisions and the courage to speak out when necessary.
Technological and product trend knowledge and expertise.
Superb written and oral communications skills, including the ability to give presentations to executive management. Strong proficiency in English is required.
Ability to manage conflict
planning & organizing skills
Strong understanding of software development life-cycles and how to adapt the proper life-cycle to a specific system or project.
Project planning experience, including effort estimation on technical tasks and resource allocation.
Willingness and ability to effectively engage with people and organizations on a continuous basis.
Coaching and mentoring skills
Decision making skills
People management skills.
Advanced project and program management skills.
PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
Experience in a healthcare insurance environment (Medicaid preferred).
Public sector Quality Management experience is a plus.
Bachelor's degree in healthcare/business management, computer science, engineering, or another related field is required. A master's degree is preferred.
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