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Help Desk Support III
Ref No.: 14-00818
Location: Lakewood, Colorado
Department of Revenue
Lakewood, CO
6 Months

Client-CSTARS Service Desk Analyst
The Colorado State Title and Registration System (CSTARS) Service Desk Analyst is tasked with supporting the workload distribution of the Service Desk team and ensuring the team is operating to established standards. Provides support for the Line Of Business applications for Department of Revenue, Titles and Registrations. Problems resolved by this position include but not limited to network access issues, hardware software, email, Line of Business applications and applying known fixes of previous reported problems to new occurrences. This position will train help desk staff on troubleshooting various MC issues and application support for CSTARS/CRIS issues at a Tier III level relaying work standards and timeliness. This position will continue Knowledge Base development, perform as a subject matter expert for CSTARS. Troubleshoot security issues within the Network, Pass, CRIS and all supporting CSTARS apps. Pilot various applications and new system builds. The position will help perform user acceptance testing on the line of business applications. Problems resolved by this position include network access issues and applying known fixes of previously reported issues to new occurrences. For unresolved issues the position documents and routes to appropriate areas using defined processes and procedures. Decision making responsibilities, judgement and analysis responsibilities roles are all the current level of Information Technology Professional II. Excellent customer service skills are necessary to enable the position to calm upset customers in order to gather information pertaining to the problem.
This position requires two years or more of direct hands-on CSTARS apps. experience.

Type Qualification Description Competency Experience Required
Skills Communication skills u verbal and written Advanced 3-4 yrs No
Skills CSTARS Application Experience Hands on Colorado State Title and Registration System (CSTARS)experience is required. Advanced 2-3 yrs Yes
Skills Windows 9x/2000/XP/NT/Vista/7 Proficient 2-3 yrs No