Previous Job
Business Analyst
Ref No.: 14-00492
Location: Columbia, South Carolina
Department of Health and Human Services
Columbia, SC
11 Months

The Office of Information Assurance is tasked with documenting each application environment in accordance with Federal governance requirements. These positions will be tasked with working alongside network services teams, project managers and software developers to:
Inventory hardware, software and interconnections
Create Visio diagrams of the servers, WAN and LAN network segments
Create logical data flows and business rules in tools such as Bizagi
Create narratives, tables and diagrams explaining roles and privileges within applications
Create narratives, tables and diagrams explaining application functionality
Create narratives, tables and diagrams explaining the business processes behind each application function
Revise policies and procedures language

Role Summary/Purpose
The Technical Writer will work with various internal teams including the Project Director/Project Managers, Technical Director/Developers, and Business Analysts/SMEs in both development and production environments, to create business and technical project artifacts that will be utilized by the project team, executive management, auditors, and agency staff and/or externally by vendors, CMS or other stakeholders. We are looking for candidates who are highly organized, can work independently in a fast-paced environment and produce multiple quality deliverables with varying deadlines. Candidates should be self-starters and creative problem solvers and have the flexibility to learn new products and technologies quickly.

Essential Responsibilities
1. Work alongside the Business Analyst/SMEs and technical staff to understand the goals/objectives of the project in order to assist in creating deliverables and supporting project documentation
2. Provide recommendations on deliverables to be produced as a result of analysis/design discussions
3. Work with technical staff to make deliverables easy to understand
4. Organize and write supporting documents when needed
5. Select photographs, drawings, diagrams, and charts that increase users' understanding
6. Revise documents as new issues arise
7. Aid in organizing and maintaining the project's governance documentation within the agency eGRC solution and baseline configuration database/change control systems.
Required Knowledge/Skills:
1. 5+ years of experience of I.T. experience in a position requiring development of structured written materials and visual aids
2. Minimum 3 years of technical writing experience
3. Must have expertise and experience with LAN and WAN networking technologies, Windows and Linux operating systems, Active Directory and common programming languages such as JAVA, C/C++ adequate to document environments and applications accurately and in detail with a minimum level of input from the technical owners.
4. Ability to communicate effectively, verbally and in writing, to interact effectively with internal and external vendors, project team members, management and agency departments, to build relationships and use facilitation skills with both technical and non-technical personnel
5. Ability to write, edit, and prepare graphic presentations of technical information for both technical and business personnel
6. Experience in organizing information in a way that is appropriate for technical explanations without losing sight of the needs and aptitude of the audience
7. Ability to collaborate and coordinate with multiple teams and vendors
8. Ability to work independently and as a member of a team
9. Ability to multitask and prioritize tasks effectively in order to meet deadlines
10. Have expert levels skills with Microsoft Visio
11. Must be intermediate to advanced skills in additional Microsoft Office products (Word, Excel, PowerPoint) and working with templates and style guidelines for branding consistency
12. Have intermediate skills with Bizagi or similar business flow modelling applications
13. Have intermediate skills with eGRC solutions such as RSA Archer
14. Keen attention to detail while maintaining the ability to see the big picture
15. Ability to absorb and retain complex processes
16. Strong English language skills
17. Demonstrable understanding of the rules of English grammar and usage
18. Ability to accept changes and constructive criticism in a fast turn-around environment
Preferred Requirements/Skills:
1. BA in English, journalism, technical writing or similar discipline
2. BS degree in computer science or similar discipline
3. Prior experience in writing FISMA related security artifacts including System Security Plans
4. Knowledge of multiple SDLC concepts and the interdependencies of documentation
Last Used
Administrative Technical Writing Yes 1
Documentation/Language Ability to write, edit, and prepare graphic presentations of technical information for both technical and business personnel Yes 1
Documentation/Language Development of Structured Written Materials Yes 1
Documentation/Language Development of Visual Aids Yes 1
Miscellaneous MS Visio Yes 1
Networking & Directories Active Directory Yes 1
Networking & Directories Local Area Network (LAN) Yes 1
Operating Systems/APIs Linux Yes 1
Operating Systems/APIs Wide Area Network (WAN) Yes 1
Operating Systems/APIs Windows Yes 1
Programming Languages BizAgi BPM Tools Yes 1
Programming Languages C/C++ Yes 1
Programming Languages Java Yes 1
Specialties eGRC solutions Yes 1
Specialties RSA Archer No 1