Previous Job
Previous
IA-DAS-ITE Except-DSKTP-2
Ref No.: 14-00485
Location: Des Moines, Iowa
Department of Administrative Services
Des Moines, IA
1 Year

Both Phone and In Person

Will performs all roles of a Desktop Support staff.  Will be first contact for Support tickets and will assist Desktop Support 3 staff with harware issues and imaging staff desktop equipment

This role is focused on actual desktop support and not help desk phone support.   The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop.

Candidate must be able to:
-Handle difficult situations with clients and turn them into a win for the desktop support team
-work trouble tickets from system
-be a mentor to less experienced Desktop Staff, and be able to work tickets that they pass on
-solve issues desk side and through remote desktop
-answer how to questions and resolve issues related to applications, printers, connectivity
-setup and install new PC's,
-maintain a positive outlook, be professional, and provide excellent customer service


Greater detail outlined in the skills matrix.

Some work may be required outside of  M-F (7 to 5), not to exceed a 40 hour work week

More than 4 years of relevant experience and preferred education of 2 year degree or equivalent technical study
 
Skill
 
Required / Desired
 
Amount
of Experience
Expertise Rating
 
 
General desktop support either client side or remote
Required
3
Years
 
 
Desktop - Windows 7 Installation, Support, Patching and Troubleshooting
Required
3
Years
 
 
Desktop - Windows XP to Windows 7 Migration
Required
3
Years
 
 
Windows networking TCP/IP Configuration and troubleshooting
Required
3
Years
 
 
Ability to modify system registry (regedit)
Required
3
Years
 
 
Troubleshoot network printers
Required
3
Years
 
 
Support and Troubleshooting of Office 2007/2010, IE8, IE9
Required
3
Years
 
 
Rebuilding Outlook Profiles
Required
3
Years
 
 
Thorough understanding of Active Directory - client side
Required
3
Years
 
 
Demonstrated experience providing support with remote tools
Required
3
Years
 
 
Install and troubleshoot 3rd party applications on the desktop
Required
3
Years
 
 
Experience with Hard Drive Encryption
Highly desired
 
 
 
 
A+ Certification
Nice to have
 
 
 
 
 
 
Questions
     
  Add  
     
 
Remove
 
Description
 
 
 
Question 1
The Contractor must report any disciplinary action, misdemeanor or felony convictions to the State for any temporary IT staff provided. Do you agree to this requirement?
 
Question 2
Absences greater than two weeks MUST be approved by CAI Management in advance, and contact information must be provided to CAI so that a resource can be reached during his or her absence. The client has the right to dismiss the resource if she or he does not return to work by the agreed upon date. Do you accept this requirement?
 
Question 3
The Contractor must have a current valid driver's license in their possession during the employment timeframe. Failure to have a valid driver's license could be cause for dismissal. Do you accept this requirement?
 
 
 
 
Question 5
Please include the candidate email address for verification on the Right to Represent form.