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ProdServices Mgr-Global Derivativesw Lead
Ref No.: 14-00335
Location: New York, New York
Position Title: Production Services Manager, Global Derivatives Lead Level: Director/VP/AD Employee: New hire/lateral transfer

Department: FIC Technology
Hiring location: Toronto/New York
Reports to: Marc Bornebusch Date:

This role is to lead the production services team providing technology user & client support and application support, for the bank's Fixed Income Derivatives business globally. This role has responsibility the management of the team based in Toronto and will coordinate with colleagues performing similar roles in London and New York to deliver a global support model.

  • Demonstrate exceptional leadership of the Fixed Income Derivatives Production Services teams
  • Partner strategically with application development, infrastructure to set direction and execution of technology future state vision
  • Be trusted partner with the FI business in developing and delivering the business' technology strategy
  • Ensure systems delivered to production environments meet enterprise quality requirements. Facilitate rollout of software components to production.
  • Seek opportunities to increase the quality of technology service delivered to the business and lead teams to do the same
  • Pro-actively prepare for planned maintenance over weekends, DR exercise and all major roll-outs
  • Ensure logging of support incidents, hold Problem Review Meetings (PRMs) and track action items to closure
  • Develop and maintain service-level agreements with business IT teams
  • Lead enterprise process improvements

  • Responsible for the Fixed Income technology production environment
  • Authority to hire and manage team members both onsite and off-shore.

Business- Heads of FI Derivatives business, FI business manager
Technology - FIC development Teams, IT Infrastructure


  • Excellent knowledge of Fixed Income Derivatives trade Flow
  • Thorough knowledge and experience of Derivatives Pricing and Risk
  • 7+ years of experience in IT. Minimum 5 years of experience in financial industry.
  • Prior in depth experience in leading, implementing and supporting large-scale production systems.
  • Excellent knowledge of Fixed Income Derivatives business.
  • Prior experience of leading global support team
  • Strong technical skills on UNIX and Windows
  • Experience with FI applications and brokers such as Client TOMS, BrokerTec, TradeWeb, MarketAxess
  • Role involves regular escalation and coordination activities over evenings and weekends

  • Demonstrated understanding of ITIL processes.

Core Behaviours
  • Must have excellent interpersonal skills, be flexible, enthusiastic.
  • Extremely client focused.
  • Must possess excellent written and oral skills
  • Must be very detail oriented.
  • Ability to diagnose problems quickly and act accordingly.
  • Abide by the RBC Code of Conduct.

WORKING CONDITIONS (Legislative Requirement)
Office Toronto or New York


As an employee of RBC, I acknowledge my responsibilities to abide by RBC's Code of Conduct and all applicable RBC policies, procedures, standards and guidelines. I am also aware of the consequences of non-compliance.

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Date Employee Signature Reporting Officer