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Help Desk Support I
Ref No.: 18-00016
Location: Denver, Colorado
RQS201800004838 - SD HQ Contractor
Help Desk Support I
01/08/2018 - 07/08/2018
601 East 18th Avenue Suite 250Denver CO

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate's degree in a related area and at least 1 year or equivalent experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.
  Type   Qualification   Description   Competency   Experience   Required    
  Skills   A+       Proficient       No  
  Skills   Active Directory       Proficient       No  
  Skills   Communication skills both verbal and written       Proficient       No  
  Skills   Windows 10       Proficient       No  
  Skills   Windows 8, 8.1, 10       Proficient       No  
  Skills   Windows 9x/2000/XP/NT/Vista/7       Proficient       No