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Associate Product Specialist
Ref No.: 17-03694
Location: Durham, North Carolina
W2 ONLY !!!!!!!!!
Note: All H1Bs will have to be our employees. So prefer GC/Citizen for this position.

Associate Product Specialist
  • Under limited guidance, manages and coordinates the qualification and deployment of systems.
  • Also provides level 3 support services for regional and global business applications.
  • Collaborates with business leaders, end users, other IT departments, and software vendors to develop and provide appropriate support strategies for regional and global business applications.
  • Collaborates with various groups to assist in the production of the system architecture and data model.
  • Assists in the vendor and product selection process and identifies new technologies and assists in the determination of support requirements.
  • Serves in a lead capacity for other Product Support Specialists.
  • Provide level 3 support for internal and external end users for PC and serversInteract with software vendors, Infrastructure services, and/or Applications Development to restore service and/or correct core problems.
  • Communicate IT issues to business units at various levels of seniority.
  • Manage and coordinate the implementation of internal, external and off-the-shelf business applications with all IT and business groups.
  • Coordinate validation activities related to the deployment of business applications.
  • Coordinate with internal and external service providers in the area of incident, problem, and change management, Capacity planning and troubleshooting, representing the interests of supported business groups.
  • Work closely with customers to identify business requirements and opportunities in relation to IT systems and services.
  • Assist in the production of the data model and the system's architecture.
  • Assist in the selection of hardware and software including due diligence activities.
  • Maintain knowledge of the IT industry, analyse the abilities of tools and technologies and compare with the needs of the business, recommend potential solutions to managers within the business.
  • All responsibilities are essential job functions unless noted as nonessential (N).
Solid technical background and experience related to
o Argus Safety
o Argus Insight
o Analytics
o BIP / OBIEE reporting
o E2B
o Oracle SQL and PL/SQL
Possesses fine-tuned analytical skills and/or programming experience
Relational database experience
Strong PC-based troubleshooting skills
System deployment/implementation expertise specifically related to Argus Safety and relevant integrations
Possesses solid written and verbal skills
Possesses leadership and mentoring skills

Bachelor's degree in Information Management or business related fields preferred
5 years business experience; or equivalent combination of education, training and experience

Extensive use of telephone and face-to-face communication requiring accurate perception of speech
Extensive use of keyboard and mouse requiring repetitive motion of fingers and wrists
Regular sitting for extended periods of time

  1. May be required to perform duties outside working hours. This will be managed according to the applicable country legislation.
  2. Is Worker's position Full-time or Part-time? - Full-time
  3. Do you have a candidate already identified for this position? - No
  4. Depending on performance, is there a possibility that they will convert to a full time employee? - No
  5. Worker Location - Home based or Quintiles Site? - Office Based
  6. What are the three most important qualifications? - 1) Argus Safety Experience 2) Experience with SQL/Oracle 3) Experience with E2B