Previous Job
Help Desk Support I
Ref No.: 17-03036
Location: Denver, Colorado
Deskside Support (DSS), Office of Information Technology (Client) 
 Estimated Duration
10/09/2017 - 04/30/2018
601 E. 18th Ave.Denver
Colorado    80203
 The Governor's Office of Information Technology (Client) is seeking a qualified vendor to provide 1 "leased workers" for no more than 40 hours per week and up to a maximum of 25 weeks for assistance in installing, updating and moving IT equipment fixing IT "issues."
Currently the desktop support team provides day-to-day computer support for Client for over 400 desktops, laptops, and mobile computers deployed 3 primary locations for Client. Due to lack of sufficient DSS staff to meet the needs of supporting the large number of PCs and peripherals Client DSS must use contract work to close this gap in support capability. 
Need high quality end-user IT support, which includes the installation, operation and maintenance of IT user desktop hardware and software. 
The Vendor shall be responsible for providing qualified candidates to:
  • Provide technical assistance for user questions/issues on  Windows 7 and Microsoft Office 2003 and 2010
  • Resolve computer problems (break/fix)
  • Image computers 
  • Install and perform minor repairs to computers and peripheral equipment
  • Set up equipment for employee use
  • Maintain records of daily hardware installations
  • Perform DoD wipe of surplus equipment
  • Update/create documentation and processes
  Type   Qualification   Description   Competency   Experience   Required    
  Skills   Desktop break/fix resolution       Advanced   4-5 yrs   Yes  
  Skills   Microsoft Office 2003       Advanced   4-5 yrs   Yes  
  Skills   Microsoft Office 2010       Proficient   2-3 yrs   Yes  
  Skills   Norton Ghost Software       Proficient   1-2 yrs   Yes  
  Skills   Windows 7       Proficient   1-2 yrs   Yes  
  Skills   Windows XP       Proficient   4-5 yrs   Yes