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Technology Analyst | Infrastructure-Contact Center | IVR Concepts
Ref No.: 18-00984
Location: Atlanta, Georgia
Position Type:Contract
Start Date / End Date: 02/16/2018 to 03/31/2018
Job Description: Business Unit: ENG

***MANDATORY: Please include in the resume the candidate’s complete contact information (Phone number, Email address and Skype ID) as well as a set of 5 interview time slots over a 72 hour period after submitting the profile when the hiring managers could potentially reach to them. Profiles without the required details and time slots will be rejected.***

Job Title* Technology Analyst | Infrastructure-Contact Center | IVR Concepts
Work Location & Reporting Address* Atlanta GA 30303
Vendor Rate* 67.00
Contract duration (in months)* 6
Target Start Date* 16 Feb 2018
Does this position require Visa independent candidates only? No
Interview Process (Is face to face required?) No

IVR Developer

Designs call flows and Voice User Interface (VUI)
Make application code changes per call flows and VUIs
Documents technical designs
Participate in SCRUM meetings
Triages issues raised by production support as needed

Required Skills
3-5 years of experience in Java/J2EE design, development and implementation
Must be comfortable with UNIX/Linux scripting
Must be comfortable with complex java servlet programming and Java scripts
Experience with web services (client) development
Experience with Agile development
Quick learner
Ability to communicate effectively both orally and written
Team player and great attitude
Bachelor’s or higher degree in Computer Science or equivalent

Preferred Skills
Experience or exposure with IVR development, specifically Avaya Orchestration Designer framework (strong plus) and Avaya Contact Center infrastructure
Experience with Nuance speech recognition and text to speech software
Experience in developing applications on WebSphere Application Server
Exposure to AWS such as Lambda, Lex, Poly, Dynamo DB
Drug test details: The drug test is done through Vendor Name: InfoMart cost is $30. The vendor should be able to help you with the specific name of the test.