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Technology Architect | Infrastructure-Contact Center | CTI Concepts
Ref No.: 17-07495
Location: Newport Beach, California
Position Type:Contract
Start Date / End Date: 11/01/2017 to 12/31/2017
Job Description: Business Unit : ENG

Job Title* Technology Architect | Infrastructure-Contact Center | CTI concepts

Work Location & Reporting Address* Newport Beach CA 92660
Pay Rate* 65.00
Contract duration (in months)* 3
Target Start Date* 01 Nov 2017
Does this position require Visa independent candidates only? Yes

Job Details:

Must Have Skills (Top 3 technical skills only) *
1. Installation
2. Configuration
3. Troubleshooting

Nice to have skills (Top 2 only)
1. Troubleshooting
2. Analyse historical data

Detailed Job Description:
- Experience with Troubleshoot call routing, scripting, and configuration of UCCE.
- Experience with multi-site configurations or large system administration role preferred. The network is a Cisco environment supporting servers, users, IP Telephony and Call Centers.
- Installation, configuration, troubleshooting, and monitoring of core LAN/WAN services required for VoIP Voice Over Internet Protocol deployments including QOS Quality of Service, COS Class Of Service VLANs Virtual Local Area Network

Minimum years of experience*:
Above 5 years

Certifications Needed: Yes
UCCES UCCED UCCEI CCNA CCNP CCIE Voice.

Top 3 responsibilities you would expect the Subcon to shoulder and execute*:
1. Tech arch skills
2. team management
3. End to end project handling

Interview Process (Is face to face required?)
Yes
Drug test details: No