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Customer Service Representative (Linconshire, IL)
Ref No.: 17-03754
Location: Linconshire, Illinois
Position Type:Right to Hire
Start Date / End Date: 09/18/2017 to 12/15/2017
Paladin Consulting is currently hiring a ­­­­­­­­­­­­­­­­­­­­Customer Service Representative to join our team working onsite at our client's office located in Linconshire, IL.

We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.

Job Title: Customer Service Representative
Work Location: Linconshire, IL
Duration: Long-term contract with option to hire
Education/Experience Required: High school diploma or GED

Job Description & Responsibilities:
  • Impact on Business (i.e. business contribution; nature and scope of responsibility; risk and financial management; strategic vs. tactical vs. delivery orientation.
  • Utilize contact management software and order entry system to track and capture information.
  • Promote customer retention through 'bonding' with newly acquired customers.
  • Educate customers on what Quill.com can do for them and share on line ordering tips.
  • Meet or exceed productivity goal.
  • Run pre-programmed queries in Access database
  • Track call results daily and weekly and report to manager
  • Participate in all training and coaching sessions.
  • Attend all team and department meetings, as well as feedback sessions.
Skills & Qualifications:
  • At least 1 year of outbound experience from a retail or inbound contact center environment.
  • Demonstrate excellence in customer service.
  • Must have worked in an environment where individual goals were imperative.
  • Ability to multi-task & problem solve while remaining organized and demonstrating strong time management skills.
  • Keyboard/typing skills required. Basic PC knowledge. Internet Savvy. Basic - Intermediate excel are required and Access skills a plus.
  • Strong interpersonal skills, individual motivation, and customer service skills required.
  • Good data entry skills and attention to detail
  • Excellent phone demeanor; polite & courteous
  • High school graduate, GED completion or equivalent years of work experience.
For more information or to view other opportunities, visit us at www.paladininc.com.

Paladin is an EEOC employer. We drug test and background check!