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Technical Document Specialist (Duluth, GA)
Ref No.: 17-03545
Location: Duluth, Georgia
Position Type:Full Time/Contract
Start Date / End Date: 09/11/2017 to 09/09/2018
Paladin Consulting is currently hiring a ­­­­­­­­­­­­­­­­­­­­Technical Document Specialist to join our team working onsite at our client's office located in Duluth, GA.

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Job Title: Technical Document Specialist
Work Location: Duluth, GA
Duration: Long-term contract
Education/Experience Required: High school diploma or GED

Job Description & Responsibilities:
  • Achieves customer satisfaction by consistently preparing, inspecting, compiling, and assembling projects accurately in a timely manner
  • Meets deadlines by working at a quick and steady pace while still maintaining quality/error free work.
  • Achieves Time Productive statistics by meeting standards established by the facility.
  • Meets company production standards by achieving at the Impressions Per Hour (IPH) rate in accordance with standards established by the branch.
  • Maximizes print performance as workflow permits, by simultaneously performing a minimum of two functions on print equipment.
  • Maintains optimal machine performance by correcting simple machine problems (clearing jams, refilling toner, replacing machine oil, etc.) and having a working knowledge of machine codes to report, in the event of equipment failure.
  • Demonstrates above average customer service by responding to client requests, ensuring the accuracy of the order taken and delivery of the completed orders in a timely manner.
  • Completes all paperwork in a timely, accurate and legible manner by reading and writing in English.
  • Troubleshoots problems by communicating effectively and promptly to manager.
  • Meeting deadlines by establishing a standard set of procedures for delivering completed jobs to clients promptly, safely, and according to their instructions.
  • Prevents assembly errors by maintaining an organized work station and utilizing the 10 Job Steps for Final Check.
  • Ensures that "Orders In” Job Board reflects current job status by maintaining constant communication with the Shift Manager.
  • Maintains an accurate Job Log by ensuring that each job is recorded at Job Check In and Invoicing.
  • Ensures adequate time is scheduled for the completion of overnight work in production by assisting the Production Manager with the completion of an overnight plan.
  • Ensures clarity of correct written and audio instructions by reviewing AM/CSR instructions and being detail-oriented.
Skills & Qualifications:
  • ***Must have experience working with PhotoShop, Adobe and Power Point***
  • Must be able to work in a team environment by maintaining positive, productive relationships with co-workers, management, sales and production departments.
  • Must be able to adapt to changing situations and be flexible.
  • Must be able to perform repetitive work by continuously executing different tasks according to set procedures, sequence or pace while maintaining quality and output standards.
  • Must be able to work independently at a customer's location to retrieve and process documents onsite.
  • Has operational knowledge of specialized equipment such as a color plotter, connected small format color printer/copier, mounting, and laminating devices.
  • Has knowledge of Macintosh computers and software for manipulation or creation of client files for proper output.
  • Deals with time demands of work schedule by being available to work 8 to 12 hour shifts including nights, weekends, overtime and holidays depending upon volume of work to satisfy account needs.
  • Must be able to work in a production facility by adapting to moderate medium to high noise levels.
  • Deals with moderate stress levels by adapting to and coping with stressful situations for extended periods of time.
  • Position often requires ability to stand on feet for at least eight (8) hours per day and lift up to 50 lbs.
  • To handle customer orders, may be required to move supplies by lifting 50 lbs.
  • From the floor to waist height, carrying it 10 feed and lowering back to the floor.
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