Previous Job
Previous
Field Technical Support Rep (Reston, VA)
Ref No.: 17-03444
Location: Reston, Virginia
Position Type:Full Time/Contract
Start Date / End Date: 09/11/2017 to 03/16/2018
Paladin Consulting is currently hiring a ­­­­­­­­­­­­­­­­­­­­Field Technical Support Rep to join our team working onsite at our client's office located in Reston, VA.

We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.

Job Title: Field Technical Support Rep
Work Location: Reston, VA
Duration: 6 month contract with option to extend or hire
Education/Experience Required: Bachelor's Degree or equivalent experience.

Job Description & Responsibilities:
  • This position is being setup to enhance the customer experience, and increase overall productivity by solving customer issues on the sport.
  • The position supports computer users with installation of basic hardware/software and networking components to meet personal computer needs.
  • Diagnoses and troubleshoots basic problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors
  • The position needs an experience technician who will work with personal computer hardware, software, systems, local area networks and terminology.
Skills & Qualifications:
  • 3 to 5 years experience
  • The technician will need good organizational and problem solving skills and great customer service orientation, to be able to engage customers on the daily and have them leave IT Express with a positive experience.
  • Knowledgeable with the Remedy Ticketing System is a big plus.
For more information or to view other opportunities, visit us at www.paladininc.com.

Paladin is an EEOC employer. We drug test and background check!