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Medical Technologist - Customer Service Rep
Ref No.: 18-00400
Category: Biotechnology
Location: Richmond, Virginia
The Med Tech Client Services Representative (CSR) provides accurate and timely technical results and information to requesting physicians and other healthcare professionals for use in the diagnosis and treatment of disease for patient care. The Medical Technologist CSR consistently utilizes excellent customer service skills to both internal and external customers at all times. A positive and professional interpersonal style with a strong commitment to the team effort is mandatory.

Responsibilities
• In depth knowledge of procedures, evaluation and reporting of results as outlined in the manual of standard operating procedures.
• Notification of events related to patient safety or results to ordering physicians as required.
• Customer service oriented communications.
• Participate in teaching new employees, students, residents, etc. in areas that competency is demonstrated.
• Must complete required number of continuing education hours/year.Coverage as required due to PTO, CIS downtimes, inclement weather and/or disaster staffing levels:
• Rotating weekends as required
• Holiday scheduling as required
• Evening rotation scheduling as required

Qualifications
• Bachelor's Degree in Clinical Lab Science (BSCLS) from an accredited program
• Current MT(ASCP) or MLS(ASCP) or CLS(NCA) or equivalent categorical certification within 24 months of employment into position

Preferred
Masters Degree in Clinical Lab Science (MSCLS) from an accredited program